Head of Customer Success & Onboarding - Toronto
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Benefits offered by this job
Job summary
Corporate Traveller, part of Flight Centre Travel Group, seeks a Director of Customer Success Consultants & Onboarding in Toronto, Canada. You will unite Onboarding and Customer Success under one vision, overseeing a national team responsible for over 2,000 accounts, shaping strategy, coaching leaders, and driving retention and growth.
You will collaborate with senior leaders, enhance customer journeys, and lead talent development while leveraging platforms like Salesforce and Power BI to
Qualifications
- 6+ years in Customer Success, Onboarding, or related field
- Experience leading Customer Success or Onboarding teams
- Travel industry knowledge is a plus
- Strong retention and adoption experience
- Experience managing escalations and cross-functional stakeholders
- Data-driven decision making and strategic thinking
- Experience with Salesforce, Melon, Gong, Highspot, Outreach, Microsoft Suite, and Power BI
- Ability to coach and develop teams
Responsibilities
- Lead the Customer Success Consultants and Onboarding teams under a unified strategy
- Drive retention, reduce churn, and ensure strong onboarding outcomes
- Own onboarding-to-customer-success handoff and improve journey experiences
- Develop and execute retention, adoption, and growth strategies
- Act as senior escalation point for complex customer and operational issues
- Present performance insights and strategic recommendations to leadership
- Lead national onboarding initiatives and awareness across portfolios
- Coach and develop leaders and team members
- Hire, onboard, and develop talent across the combined team
- Collaborate across Sales, Operations, Marketing, Finance, Enablement, and leadership teams
- Drive adoption of company technologies and CS tools
- Champion change management and organizational growth
Skills
Education
Tools
Job description
Corporate Traveller, part of Flight Centre Travel Group, seeks a Director of Customer Success Consultants & Onboarding in Toronto, Canada. You will unite Onboarding and Customer Success under one vision, overseeing a national team responsible for over 2,000 accounts, shaping strategy, coaching leaders, and driving retention and growth.
You will collaborate with senior leaders, enhance customer journeys, and lead talent development while leveraging platforms like Salesforce and Power BI to
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