Hawker Supervisor | Part-Time | Spruce Meadows

Oak View Group; Calgary; On-site; CAD 26,000 - 36,000; Part time

Benefits offered by this job

Pension matching

Job summary

Oak View Group is seeking a Hawker Supervisor to lead a team of hawkers across indoor and outdoor venue areas, driving guest service and sales. You will ensure proper stocking, compliance with AGLC regulations, and smooth operation during events.

Ideal candidates have 1–2 years of supervisory experience in concessions or high-volume F&B, with strong leadership and communication skills, and the ability to work evenings, weekends, and holidays.

Qualifications

• 1–2 years supervisory experience in concessions or high-volume F&B.
• Experience supervising event staff or temporary/part-time employees preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to work evenings, weekends, and holidays based on event schedules.
• Indoor and outdoor work environments; stand/walk for extended periods.
• ProServe certification or ability to obtain it prior to start date.
• Food safety certification considered an asset.

Responsibilities

• Supervise a team of hawkers selling food and beverage throughout the venue.
• Ensure hawkers are stocked with product and POS equipment prior to events.
• Monitor sales activity and coach to maximize revenue and engagement.
• Enforce responsible alcohol service per AGLC regulations.
• Track inventory and reconcile POS transactions after events.
• Assist with event-day staffing plans and deployment of hawkers.
• Address guest service issues quickly and professionally.
• Coordinate with concessions, warehouses, and management for availability.
• Ensure compliance with health, safety, and food handling guidelines.
• Prepare post-event sales summaries and incident reports.
• Support other concessions or premium service operations as needed.

Skills

Supervisory experience

Team leadership

Guest service coaching

Problem solving

Event scheduling

Evening/weekend availability

Communication skills

Staff coaching

Tools

POS equipment

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Hawker Supervisor is responsible for overseeing all hawker (in-seat and roaming) food and beverage sales throughout the venue. This role supervises a team of hawkers working in both indoor and outdoor areas, ensuring excellent guest service, efficient sales operations, and compliance with all venue and provincial regulations. The Hawker Supervisor supports revenue generation while maintaining a safe, organized, and positive environment for staff and guests.

This role pays an hourly rate of $22.50 CAD.

Benefits for Part-Time roles: Pension matching

This position will remain open until November 6, 2026.

About The Venue

Spruce Meadows

Spruce Meadows is South Calgary's leading Sports and Entertainment District, located on the border of Southwest Calgary. Regarded as one of the top show jumping venues on the planet, a stunning 500-acre property also hosts a wide range of events, including tournaments, concerts, festivals, and world-famous markets.

Responsibilities

• Supervise a team of hawkers selling food and beverage products throughout the venue.
• Ensure hawkers are properly stocked with product and point-of-sale equipment prior to events.
• Monitor hawker sales activity during events and provide coaching to maximize sales and guest engagement.
• Enforce all policies related to responsible alcohol service in accordance with Alberta Gaming, Liquor and Cannabis Commission (AGLC) regulations.
• Track inventory issued to hawkers and reconcile product and POS transactions following events.
• Assist with event-day staffing plans and deployment of hawkers across indoor and outdoor venue areas.
• Address guest service issues quickly and professionally.
• Maintain communication with concessions stands, warehouse teams, and management to ensure product availability.
• Ensure staff follow all health, safety, and food handling guidelines.
• Prepare post-event sales summaries and incident reports when required.
• Support other concessions or premium service operations as needed.

Qualifications

• 1–2 years of supervisory experience in concessions, stadium/arena operations, or high-volume food & beverage.
• Experience supervising event staff or temporary/part-time employees preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to work evenings, weekends, and holidays based on event schedules.
• Ability to work in both indoor and outdoor environments and stand/walk for extended periods.
• ProServe certification or ability to obtain it prior to start date.
• Food safety certification considered an asset.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.