Hardware Solutions Advisor

The Home Depot; Brampton; On-site; CAD 26,000 - 27,000; Full time

Job summary

The Home Depot Canada is seeking a Sales Associate to deliver fast, friendly service, assess customer needs, and guide them to the right solutions for their projects. You will build product knowledge across departments, greet and thank customers, and contribute to a safe, efficient store environment while working a flexible schedule that may include evenings and weekends.

This role emphasizes teamwork, effective communication, and a proactive approach to helping customers choose options and

Qualifications

• High School Diploma or equivalent.
• 1 to 2 years Retail or Trade experience an asset.

Responsibilities

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

Skills

Interpersonal Skills

Customer Focus

Education

High School Diploma or equivalent

Job description

The Home Depot Canada is seeking a Sales Associate to deliver fast, friendly service, assess customer needs, and guide them to the right solutions for their projects. You will build product knowledge across departments, greet and thank customers, and contribute to a safe, efficient store environment while working a flexible schedule that may include evenings and weekends.

This role emphasizes teamwork, effective communication, and a proactive approach to helping customers choose options and