H&M Sales Advisor

H&M; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading fashion brand is seeking a Sales Advisor in Toronto. In this part-time role, you will engage and guide customers, enhancing their shopping experience through your fashion knowledge and excellent service. Join our diverse team dedicated to making fashion accessible and sustainable for all.

Benefits

Staff discount on H&M brands

Access to H&M Incentive Program

Comprehensive health benefits

Community service leave

Development opportunities

Qualifications

• Passionate about fashion and providing excellent customer experience.
• Motivated, communicative, and flexible.
• Retail experience in a dynamic environment preferred.

Responsibilities

• Provide excellent customer service, guiding customers through the store.
• Maintain a clean and appealing sales floor.
• Assist with garment presentation and stock replenishment.

Skills

Customer Service

Fashion Awareness

Communication

Teamwork

Job description

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities :

Provide excellent customer service : welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.

• Willingness to engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories & products in all areas of the store.
• Ability to effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Representing yourself and the H&M brand positively during all customer interactions.
• Support with commercial or operational actions to reach sales targets with store management team.
• Fashion & Trend Awareness

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.

• Use your product & fashion knowledge to share relevant information with customers.
• Team & Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues.

• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give & receive feedback with your colleagues to learn, develop & support each other.
• Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development.
• Retail Operations / Visual & Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.

• Operate fitting room and checkout areas according to best practice & processes.
• Contribute to a clean and tidy sales floor and back of house (including stockrooms).
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on sales floor.
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services / tools.
• Support with opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities.

Qualifications

Who You Are

• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
• You should enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service-related industries.

Why You'll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you're encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
• You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.

Additional Information

This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

Benefits :

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.

Inclusion & Diversity :

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description :

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

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