Front Desk

Planet Fitness; North Vancouver; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Same-day pay

Paid time off

Promotions

Free PF Black Card

Guest passes

CPR certification

Retirement match 4%

Employee assistance program

Life insurance

Disability insurance

Volunteer opportunities

Fun work environment

Full-time benefits

Job summary

Planet Fitness is seeking energetic Front Desk Team Members in a friendly, health-conscious environment. You will greet members, handle check-ins, bookings, and inquiries, and promote memberships while maintaining a welcoming atmosphere.

Responsibilities include keeping the desk area tidy, assisting with onboarding, and upholding safety standards. CPR/AED certification is preferred, with training provided if needed. This role offers growth opportunities and a positive team culture.

Qualifications

• Customer service experience preferred.
• Basic computer skills for member check-in and scheduling.
• Strong communication and reliability required.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Greet and assist members at the front desk.
• Answer phones and respond to member inquiries.
• Process member registrations, check-ins, and class bookings.
• Maintain clean, organized front desk and lobby area.
• Certify in CPR and AED training and perform basic safety duties.
• Promote Planet Fitness benefits and programs to members.
• Support a clean and welcoming environment for all.

Skills

Customer service

Communication

Basic computer skills

Punctuality

Team player

Education

High School Diploma or equivalent

Job description

Planet Fitness is looking for energetic, enthusiastic Front Desk Team Members who are passionate about health & fitness to join our amazing team.

Our Front Desk Team Members enjoy:

• Same-day pay
• Paid time off
• Promotional opportunities
• A Free PF Black Card Membership
• Go to any gym and bring a guest for free
• Includes amenities such as free tanning, hydromassage & total body enhancement
• Free CPR & trainer certifications
• Retirement savings program with a 4% company match
• Free Employee Assistance Program
• Life insurance
• Short & Long-Term Disability
• Volunteer opportunities in your local community
• A fun, judgement-free environment
• *Some benefits are exclusive to full-time team members

Our Mission: We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone®. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources. Planet Fitness is one of the largest and fastest-growing fitness centers in North America. Our environment is engaging, positive, and fun.

Essential Front Desk duties:

• Communicate with our members and TMs in person, by phone, and in writing.
• Follow verbal communication. This includes communication from members, TMs, and supervisors.
• Follow written communication. This includes prepared scripts for multiple member services, such as info calls, tours, cancellations, and rate reviews.
• Use different types of technology to service members:
• Certify in both CPR and AED training.
• Perform CPR and use the AED machine.
• Use and understand our exercise equipment and be able to demonstrate its use to members.
• Cleaning & maintaining restrooms, locker area, showers, Black Card Spa amenities, entry way, club floor, exercise equipment.
• Cleaning includes, but is not limited to, mopping, vacuuming, scrubbing, wiping, disposing of trash, and handling chemicals.
• Comply with all safety & sanitization guidelines.
• Other duties assigned.

What we are looking for:

• Service-oriented and able to resolve member concerns.
• Basic computer proficiency.
• Upbeat attitude.
• Punctuality and reliability are a must.
• Minimum High School Diploma or Equivalent
• Initiative and strong communication skills.
• Ability to work a flexible schedule, which may include nights, weekends, and holidays.

Physical Requirements

• Stand and walk for long periods of time.
• Talk and hear.
• Use of hands and fingers to handle or feel.
• Repetitively reach with arms and hands, climb, balance, stoop, kneel, crouch, crawl, bend, and twist.
• The employee must occasionally lift, push, and pull objects weighing up to 50 pounds.

EEO Statement

Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement, and all other employment practices.