Guest Services Specialist

BayCare Health System; St. Joseph's; On-site; CAD 27,000 - 34,000; Part time

Benefits offered by this job

Health benefits

Paid time off

Tuition reimbursement

401k match

Annual bonuses

Community discounts

Team-driven culture

Job summary

BayCare Health System in Tampa, FL is seeking a Guest Services Specialist to deliver world-class customer service and serve as the liaison for guests across hospital services. The role emphasizes hospitality and a positive guest experience, with required computer proficiency and training completion within 12 months.

Minimum qualifications include 1 year in a related field and 2 years in customer service. The position is part-time with evening/weekend shifts and opportunities for growth within a

Qualifications

• 1 year related field and 2 years customer service experience.
• Must successfully complete OLC training modules within 12 months.

Responsibilities

• Deliver world-class customer service and act as liaison to all services within the hospital and surrounding community.
• Must possess advanced computer skills.
• Will become proficient in reception, registration/check-in, visitor management, waiting room management, document management, environment of care and emergency response.

Skills

Self-motivated

Team player

Advanced computer skills

Customer service

Job description

Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Specialist

Facility: St. Joseph's Hospital

The Guest Services Specialist Is Responsible For The Following

• Delivering world class customer service and functions as the guests’ liaison to all services within the designated BayCare Health System’s hospital and the surrounding community
• Must possess advanced computer skills
• Will become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.

This role is hospitality-focused and critical to support a positive experience for each guest.

Required

specific skills include:

• self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.
• Must successfully complete OLC training modules as assigned within 12 months.
• Required Experience is 1 year Related field and 2 years Customer Service.

BayCare Offers a Competitive Total Reward Package Including

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more
• AND the chance to be part of an amazing team and a great place to work!

Experience

Minimum Qualifications:

• 1 year Related field and 2 years Customer Service.

Location: Tampa, FL

Status: Part Time

Shift Hours: Sunday 7:30 AM- 4:00 PM, Monday and Tuesday 4:00 PM - 8:00 PM

Weekend Work: Every

Equal Opportunity Employer Veterans/Disabled