Guest Services Representative

QuadReal Property Group; Toronto; On-site; CAD 30,000 - 35,000; Part time

Job summary

A leading real estate company in Toronto is seeking a Guest Services Representative. In this role, you will serve as a brand ambassador for Bayview Village, providing exceptional customer service and maintaining knowledge of the Centre's offerings. Ideal candidates should have strong communication skills and a positive attitude towards customer service. This position requires part-time availability including evenings and weekends.

Qualifications

• Experience in a position requiring exceptional customer service skills.
• Intermediate skills in Microsoft Office (Outlook, Excel, and Word).
• Ability to prioritize workload and handle competing priorities.

Responsibilities

• Maintaining knowledge of Centre’s services and promotional activities.
• Responding to incoming requests in a professional manner.
• Creating memorable customer interactions and providing exceptional service.

Skills

Exceptional customer service skills

Intermediate Microsoft Office skills

Strong organizational skills

Excellent communication skills

Attention to detail

Problem solving skills

Customer First attitude

Job description

Join to apply for the Guest Services Representative role at QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal : Excellence lives here.

Role Description

The Guest Services Representative will act as the “brand ambassador”, enthusiastically promoting Bayview Village stores, programs, and services. The Guest Services Representative will report to Manager, Guest Services.

Schedule

Minimum 4 hours a week including evenings and weekends.

Responsibilities

• Maintaining a thorough knowledge of the Centre’s services; stores, store location and store merchandise; special events and promotional services; etc.
• Responding to incoming requests for information (in person, over the telephone or via email) in a professional, positive, knowledgeable, and friendly manner.
• Proactively seeking opportunities to create memorable customer interactions, to assist customers and to provide exceptional service.
• Complying with the roof access, lost and found and wheelchair / stroller sign-out procedures.
• Providing gift wrapping for customers by request.
• Carrying out the day-to-day tasks relative to Bayview Village's gift card program including handling cash, credit and Interac payment; reconciling receipts at end of day; etc.

Experience and Qualifications

• Experience in position requiring exceptional customer service skills.
• Intermediate skills in Microsoft Office (Outlook, Excel and Word).
• Strong organizational, planning and time management skills.
• Excellent oral and written communication skills.
• Strong attention to detail and problem solving skills.
• Ability to prioritize workload and handle competing priorities and deadlines.
• Positive and friendly "Customer First" attitude.

Note to Recruiters

QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following : Job posting #, your name and your preferred method of contact.

Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other