Guest Services Representative

Jones Lang LaSalle Incorporated; Burlington; On-site; CAD 19,000 - 25,000; Part time

Job summary

JLL is seeking enthusiastic Guest Services Representatives for Mapleview Centre during the upcoming holiday season. In this customer-facing role you will be the primary contact for shoppers, providing information, assistance, and support throughout their visit.

You will maintain knowledge of services, amenities, stores, promotions, and facilities to ensure accurate information and memorable guest experiences.

Qualifications

• High School diploma or equivalent.
• Previous customer service experience preferred.
• Ability to communicate effectively with diverse audiences including shoppers, retailers, centre management, service providers.
• Proficient in conflict resolution and de-escalation techniques.
• Friendly, approachable, proactive, and solution-oriented personality.
• Above-average computer skills and comfort with point-of-sale systems.
• Flexible to work weekends, evenings, and holidays as required during the seasonal period.

Responsibilities

• Delivering Exceptional Customer Experiences and act as primary contact for shoppers.
• Create memorable customer experiences through proactive, excellent service that exceeds expectations.
• Interact professionally with shoppers and retailers, serving as a liaison between guests and the centre.
• Manage gift card sales transactions and end‑of‑day cash reconciliation procedures.
• Stay current on store offerings, promotions and events to make tailored recommendations.
• Support promotional activities and seasonal campaigns.
• Understand and apply Crisis Management Protocols as outlined in the manual.

Skills

Customer service

Communication skills

Multilingual

POS systems

Conflict resolution

Fast-paced

Teamwork

Education

High School diploma or equivalent

Tools

POS systems

Cash handling

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.JLL is seeking enthusiastic Guest Services Representatives to join our team at Mapleview Centre for the upcoming holiday season. In this customer-facing role you will be creating memorable experiences for thousands of visitors during the busiest retail period of the year. .What This Job InvolvesDelivering Exceptional Customer ExperiencesAs a Guest Services Representative, you will ensure every customer interaction is conducted in a professional, courteous, and efficient manner. You'll serve as the primary point of contact for shoppers seeking information, assistance, and support throughout their visit Mapleview Centre.Key Responsibilities:Maintain comprehensive knowledge of the centre's services, amenities, stores, promotions, and facilities to provide accurate, helpful information to guestsCreate memorable customer experiences through proactive, excellent service that exceeds expectationsInteract professionally with shoppers and retailers, serving as a liaison between guests and the shopping centre communityManage gift card sales transactions and perform accurate end-of-day cash reconciliation proceduresDisplay a consistently positive attitude in all communications, both in-person and via other channelsFoster strong relationships with retail tenants and educate them on available centre services and programsProvide clear directions, information, and answers to mall-related inquiries with patience and clarityStay current on store offerings, promotions, and events to make tailored recommendations that enhance the shopping experienceOperate the Guest Services kiosk efficiently, maintaining organization and professional presentation standardsSupport the Marketing Department in executing promotional activities, special events, and seasonal campaignsUnderstand and apply protocols outlined in the Crisis Management Manual, with specific focus on Guest Services' responsibilities during emergenciesParticipate in special projects and perform additional duties as assigned to support overall centre operationsSound Like You?Required Qualifications:High School diploma or equivalentPrevious customer service experience preferredPositive attitude and strong commitment to providing excellent customer serviceAbility to communicate effectively with diverse audiences including shoppers, retailers, centre management, service providers, and all shopping centre personnelCapable of working in a fast-paced environment while multi-tasking and maintaining a high level of professionalismStrong written and verbal communication skills; multilingual abilities are considered an assetProficient in conflict resolution and de-escalation techniquesFriendly, approachable, proactive, and solution-oriented personalityAbove-average computer skills and comfort with point-of-sale systemsFlexibility to work weekends, evenings, and holidays as required during the seasonal periodIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.