Guest Services Manager

Four Points by Sheraton Kelowna Airport; Kelowna; On-site; CAD 26,000 - 36,000; Full time

Benefits offered by this job

Extended Health and Dental Benefits

World-wide accommodation and dining</n

Employee discounts at Marriott brands

Growth and teambuilding focus

Sister-property perks

Job summary

Four Points by Sheraton Kelowna Airport is seeking a Guest Services Manager to lead day-to-day front desk operations and maintain high guest service standards. You will coach the team, ensure smooth shifts and uphold the Four Points culture while supporting management with training and performance initiatives.

The role requires coordinating with front office, managing guest satisfaction, and balancing group activities.

Qualifications

• Previous experience as Guest Service Agent or similar.
• Valid BC Class 5 license.
• Ability to plan, prioritize and complete multiple projects in a timely manner.
• Consistently motivates staff to achieve goals.
• Ability to work with all employees to promote teamwork and cooperative relationships.
• Ability to provide ongoing coaching to staff to enhance performance.

Responsibilities

• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model.
• Ensure all staff follow Four Points by Sheraton culture.
• Develop/maintain positive working relationships; support team to reach common goals.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training.
• Ensure guest satisfaction is maintained.
• Balance inventory and groups between Lightspeed and Marsha.
• Available to work varied shifts: days, evenings, weekends and holidays.
• Operate Hotel shuttle safely per regulations.
• Take on additional duties as assigned by management.

Skills

Guest service experience

Team coaching

Staff motivation

Communication

Job description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton Kelowna Airport is currently looking to fill the role of Guest Services Manager.

Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel.

We also pickup our employees from the bus loop at UBCO!

Position Summary

Under the guidance of the Director of Rooms and Front Office Manager, the Guest Service Manager is responsible for leading the day to day operations and ensuring and maintaining a consistently high standard of guest service. In addition, you will be responsible for coaching the team and maintaining the smooth flow of front desk services and daily operation while adhering to the standards of the Four Points by Sheraton Kelowna Airport.

What will you be doing?

• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model
• High understanding of the Four Points by Sheraton culture; ensure all staff follow this culture as well
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training
• Ensure guest satisfaction is maintained
• Balance inventory and groups between Lightspeed and Marsha
• Available to work varied shifts: days, evenings, weekends and holidays
• Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
• Additional duties as assigned by management

What are we looking for?

• Previous experience as Guest ServiceAgent or similar
• Valid BC Class 5 license
• Ability to plan, prioritize and complete multiple projects in a timely manner
• Consistently motivates staff to achieve goals
• Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
• Ability to provide ongoing coaching to staff to enhance performance

Perks:

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott brands
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development

Starting Hourly Wage: $22.90