Front Desk Agent

Pomeroy Lodging; Calgary; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Health and Wellness benefit plan

Paid on-the-job training

Growth and development opportunities

Personal days: 5 per year after 90days

Marriott Employee Travel program

Pomeroy Stay Travel Program

Food and Beverage discounts

Job summary

Pomeroy Lodging is seeking a Front Desk Agent in Calgary to deliver warm, professional guest service and to manage check-ins, check-outs, and reservations. You will be the first point of contact, handling inquiries and ensuring a pleasant stay with efficient problem solving and clear communication.

The role emphasizes guest satisfaction, accurate booking, and coordination of amenities, with opportunities to grow within a hospitality-focused company that values guest-centric experiences.

Qualifications

• Clear and effective communication with guests and team members.
• Strong interpersonal skills for guest interaction and problem solving.
• Comfortable using hotel systems and tech devices.

Responsibilities

• Greet guests warmly and check them in/out efficiently.
• Answer phones, manage inquiries, and provide information on services.
• Assist with VIP arrivals, reservations, and coordinating guest amenities.
• Maintain lobby and front desk appearance for optimal first impressions.
• Support revenue goals by accurate booking and up-selling where appropriate.

Skills

Communication

Interpersonal skills

Tech-savvy

Job description

We are looking for a Front Desk Agent to join our team!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!

Job Description

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.

Key Focuses

• Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
• Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
• Answers phones and welcomes guests in a prompt and courteous manner.
• Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
• Efficiently books guest reservations requested by phone, in person, or online.
• Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.

Experience/Passions/Education

• Previous experience infront desk or in a hotel is an asset.
• Strong communication and interpersonal skills.
• Tech-savvy.

Amazing Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continued full-time employment.
• Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Pomeroy Stay Travel Program.
• Food and Beverage discounts at the Botanicus Kitchen + Bar.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guest’s every desire. At Westin, we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.