Sales Coordinator

Marriott-International; Whistler Village; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Team-spirited coworkers

Learning and development opportunities

Rewards program

Staff accommodation

Explore Marriott program

Extended health benefits

Complimentary staff meal

Wellness package

Job summary

Westin in Whistler Village is seeking a Sales Coordinator to provide active support to the Sales Division. You will assist with proposals, contracts, and client communications, and help with daily, weekly, and monthly reporting, as well as tradeshow preparation and site inspections.

You will coordinate documentation throughout the sales process, maintain group blocks, and manage customer databases while collaborating with the sales team to promote the brand and assist with events.

Qualifications

• Must possess exceptional customer-focused skills.
• Must build and maintain credibility and relationships with customers (internal and external).
• Excellent written and verbal communication skills required.
• Strong organizational and planning skills.
• Excellent attention to detail.
• Proven ability to manage time and handle multiple priorities.

Responsibilities

• Assist sales and events in coordinating daily incoming and outgoing information to clients including proposals, contracts, mail, faxes, phone calls or messages.
• Prepare documents throughout the sales process (e.g. proposals, contracts, or banquet event orders).
• Maintenance of group and tour blocks including adjustments for space requests and releases as required.
• Maintain database of customers using CI/TY as directed by sales managers.
• Serve as a point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Assist in the organization, coordination and execution of functions and promotions handled by the sales team.
• Conduct site inspections, participate in familiarization tours and tourism events as required.
• Office administrative duties including processing purchase orders, ordering supplies, report generation, phone coverage, filing, faxing, copying.
• Support wholesale by ensuring reservations is inputted correctly and assist with billing.

Skills

Customer focus

Relationship building

Written and verbal communication

Organizational skills

Time management

Independent or team work

Proactivity

Microsoft Word

Microsoft Excel

PowerPoint

Education

Hotel management degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you're someone who has is positive, adaptable and intuitive, with a genuine interest in the well‑being of others around you, we invite you to discover how you can thrive at Westin.

• Full time

The Impact You'll Make:

Our Quality Keepers know that the countless small details end up making a big impression on our customers. It's their organization, attention to detail and overall care for their work that reinforces our position as the world's leading hospitality company.

The Sales Coordinator is responsible for providing active support to the Sales Division with varied office tasks in order to help meet and exceed budgeted revenue goals. This position will enable the managers to proactively develop new business and maintain valuable client relationships through administrative support, account research, client correspondence and will assist with daily, weekly and monthly reporting, tradeshow preparation, site inspection, BDT preparation and other duties as assigned.

The Wellness You Deserve:

We'll support you in and out of the workplace by offering:

• Team-spirited coworkers & encouraging management
• Learning and development opportunities
• Reward and Recognition Programs
• Staff Accommodation (based on availability)
• Enjoy Discounted Hotel stays with Marriott 'Explore' Program
• Extended Health Benefits
• Complimentary Staff Meal
• Winter & Summer Wellness Package up to $2000/yr

What we are looking for:

• A warm, people-oriented demeanor
• A team-first attitude
• High attention to detail and a drive to get things done

Position Requirements:

• Assist sales and events in coordinating daily incoming and outgoing information to clients including proposals, contracts, mail, faxes, phone calls or messages
• Prepare documents throughout the sales process (e.g. proposals, contracts, or banquet event orders)
• Maintenance of group and tour blocks including adjustments for space requests and releases as required
• Maintain database of customers using CI/TY as directed by sales managers
• Serve as a point of contact for clients and communicate with them by phone and email to respond to questions and requests
• Assist in the organization, coordination and execution of specific functions and promotions handled by the sales team (e.g. familiarization tours, client events, sales calls, etc.)
• Conduct site inspections, participate in familiarization tours and/or tourism events as required
• Responsible for office administrative duties including processing purchase orders, ordering supplies, report generation as needed, participate in phone coverage, filing, faxing, copying
• Support wholesale by ensuring reservations is inputted correctly and assist with billing. Inputting reservations will be required
• Research and qualify existing and prospective accounts, for sales and follow up as needed
• Gather materials and assemble information packages (e.g. brochures, promotional materials)
• Be an integral part of the sales and marketing process. Be knowledgeable of all programs and work with sales team
• Promote awareness of brand image internally and externally
• Presentprofessional image through effective written and verbal communication skills
• Support the Meetings and Event Team with BEOs, Group Resumes, Planning Sites, awarding Bonvoy points, execution of events, daily and weekly tasks and other duties as assigned
• All other duties as assigned
• Ability to provide a satisfactory criminal record check

S kills & Experience:

The individual must possess the following knowledge, skills and abilities:

• Must possess exceptional customer-focused skills
• Must be able to build and maintain credibility and relationships with customers (internal and external)
• Excellent written and verbal communication skills required
• Strong organizational and planning skills
• Excellent attention to detail
• Proven ability in time management and handle multiple priorities; must be able to plan and execute effectively and efficiently and meet deadlines in a demanding environment
• Demonstrate ability to work independently or in a team-oriented environment
• Possess a strong sense of urgency, pro-activeness, and a high drive for results
• Strong knowledge of client and web-based software usage and navigation
• Proficiency in Microsoft Word, Excel, and PowerPoint required
• Minimum typing 50 words per minute
• Self motivated, high initiative, self-starter, reliable and strives to continually overachieve goals and targets
• Sets a positive example and fulfills responsibilities with the highest integrity, ethics and professionalism
• Formal University/college education is an asset with preference given to those with a hotel management degree

Health & Safety:

Health & Safety is at our core!

• Safety orientations to ensure you feel safe at work
• Proud to be COR certified - an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
• Monthly safety committee meetings

You're welcome here

Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.