Guest Services Concierge - Mountain Lodge (Live On-Site)

Tyax Lodge & Heliskiing; Gold Bridge; Remote; CAD 23,000 - 30,000; Full time

Benefits offered by this job

Accommodation included

Meal plan

Spa access

Gym access

Clothing discounts

Heli-skiing experience

Job summary

Tyax Lodge & Heliskiing in Gold Bridge, BC, is seeking a Guest Services Agent for Winter 2027. This full-time role focuses on front desk duties, reservations, check-ins, concierge service, and ensuring memorable guest experiences in a remote mountain setting.

Joining a welcoming, diverse team, you’ll enjoy on-site accommodations, meals, spa and gym access, and seasonal perks while supporting guests from around the world in a unique Canadian wilderness retreat.

Qualifications

• Post-Secondary diploma.
• 1-2 years of previous front desk or guest services experience.
• Experience in property management systems, POS and switchboard is an asset.

Responsibilities

• Exceed guest expectations with personalised, courteous service.
• Handle reservations via phone, email, and online.
• Perform check-ins and check-outs and process payments.
• Coordinate with departments to ensure smooth operation.
• Maintain guest folios and night audit accuracy.

Skills

Customer service

Communication

Team player

Multitasking

Organization

Phone handling

Education

Post-Secondary diploma

Tools

POS systems

Property management systems

Switchboard systems

Job description

Tyax Lodge & Heliskiing in Gold Bridge, BC, is seeking a Guest Services Agent for Winter 2027. This full-time role focuses on front desk duties, reservations, check-ins, concierge service, and ensuring memorable guest experiences in a remote mountain setting.

Joining a welcoming, diverse team, you’ll enjoy on-site accommodations, meals, spa and gym access, and seasonal perks while supporting guests from around the world in a unique Canadian wilderness retreat.