Server/Bartender

Tyax Wilderness Resort & Spa; Gold Bridge; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Accommodation included

Three meals per day

End-of-season bonus

Staff transfers

Spa & gym access

Discounts on dining and gear

Heliskiing opportunities

Job summary

Tyax Lodge & Heliskiing in British Columbia seeks a Server/Bartender to deliver warm, personalized service with deep knowledge of our food and beverage program. You will work in a team to provide world-class dining experiences during guest meals.

Requirements include Serving It Right, 19+ years old, 2–3 years in food & beverage, and strong customer service. Benefits include subsidized accommodation, meals, end-of-season bonus, staff transfers, spa access, and opportunities to go heliskiing.

Qualifications

• Serving It Right certificate required or obtainable before starting.
• Must be of legal age (19+) to serve alcohol in BC.
• 2–3 years in food & beverage with strong service knowledge.
• Fine dining experience is a strong asset.
• Excellent customer service and communication skills.

Responsibilities

• Provide warm, personalized service as a Server/Bartender.
• Explain ingredients, wine lists and pairings to guests.
• Take drink orders and deliver to guests promptly in a team setting.
• Enter items in POS system and manage guest satisfaction.
• Maintain cleanliness and proper service techniques throughout service.

Skills

Customer service

Communication skills

Multitasking

Team player

Attention to detail

Education

Serving It Right certificate

Tools

POS systems

Job description

Work for one of Canada’s most unique destinations and check off a bucket list job. Tyax Lodge & Heliskiing is a full service wilderness lodge. We guide our guests through unparalleled winter and summer experiences. Immerse into a world class lodging experience and outdoor adventures, exploring seasonal or long-term employment opportunities with a family size company highly committed to putting its employees first. Join a team of professional individuals with a passion for providing exceptional guest experiences and an enthusiasm for outdoor recreation.

As a Server/Bartender at Tyax Lodge & Heliskiing you will be an ambassador for the company. You will provide warm, personalized service and have an extensive knowledge of our food and beverage program. You have a passion for delivering outstanding service and excellence within the industry. You will work in a team environment and provide world class dining experiences during guest meal service.

POSITION HIGHLIGHTS

• Focused memorization of menus, wine lists, wine pairings and key guest notes
• Explain ingredients, preparation techniques to guests
• Consistently offer seamless, professional and engaging service, checking on guest satisfaction
• Taking drink orders, delivering food and beverages to guests in a timely manner, enter items in POS system
• Keen awareness of guest allergies and dietary restrictions
• Act as a food runner for expeditors
• Ability to read instructions and run items to appropriate seat numbers.
• Handle complaints and concerns of guests and bring these to the manager’s attention when necessary
• Use proper serving techniques
• Operate espresso machine for specialty coffee beverages
• Execute side duties and checklists in between service including resetting tables, organizing storage areas, cleaning of the dining and lounge area, polishing cutlery, glassware, etc.
• Prepare beverages using proper bartending techniques by practicing responsible alcohol service
• Ensure the dining room and lounge area is clean and tidy at all times
• Responsible for bringing daily float to each shift, completing daily server cashout
• Responsible for maintaining a cheerful, courteous disposition and a neat, clean and professional image with the ability to maintain a calm demeanour in a fast paced, high intensity environment
• Complete daily, weekly and monthly cleaning duties as per requirements and training
• Operate according to health & safety procedures and quality standards established by Tyax
• Follow the regulations set forth by the B.C. Liquor Control and Licensing Branch

QUALIFICATIONS & ATTRIBUTES REQUIRED

• Must have Serving it Right certificate or obtain one prior to commencing employment
• Required to be of legal age (19 years) to serve alcohol in British Columbia
• Must have 2-3 years’ experience in food & beverage industry with strong knowledge of the food and beverage service process
• Fine dining experience a strong asset
• Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
• Trustworthy with sensitive or confidential company information.
• Excellent knowledge for highballs, cocktails, wine and other beverages
• Outstanding communication, interpersonal, organizational and customer service skills
• Exceptional attention to detail and the ability to multitask
• Must be responsible and dependable, a team player with a poised and friendly attitude
• Must be flexible in regards to scheduling and working shifts
• Experience with POS systems is an asset, additional language skills are an asset

PHYSICAL DEMANDS

• Will be required to be on your feet for extended periods of time
• May be required to lift, bend and reach

WHAT’S IN IT FOR YOU

• Deeply subsidized, modern shared townhouse-style accommodation. Don’t pay a premium for your cost of living
• Three meals per day served in employee cafeteria
• End-of-season bonus
• Complementary staff transfers at the start and end of season
• Employee use of spa facilities, full gym and yoga studio
• Free use of sports equipment: skates, x-country skis, snowshoes, and watercrafts during summer
• Discounts in our dining room, on branded outdoor clothing and other gift shop items
• Opportunities to go heliskiing, helicopter sightseeing, staff events
• Be part of a fun and welcoming diverse team from all over the world
• Put money aside for your travel plans and at the same time experience the amazing Canadian wilderness