Guest Services Bellperson & Concierge (Vancouver)

Fairmont Waterfront; Vancouver; Hybrid; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Dining Discounts - 50% off at our F&B/

Colleague Travel Discount Program

Comprehensive Benefits (medical, dent,

Job summary

Fairmont Waterfront in Vancouver seeks a Bellperson to support Bell, Door, and Valet Services, delivering guest belongings and guiding arrivals with a professional, friendly approach.

You will shuttle guests, provide room orientation, and maintain a pristine lobby while sharing local knowledge of Vancouver’s attractions. Shift flexibility, including weekends and overnights, is required.

Qualifications

• Previous experience in Bell or Guest Services is preferred.
• Possession of a Class 5 Driver's Licence.
• Ability to work independently, prioritize responsibilities, and manage multiple tasks, colleagues, and guest requests.
• Strong passion for guest service with excellent guest service orientation and training skills.
• Exceptional communication and customer service skills.
• Proficiency in Opera or a similar Property Management System, with strong computer skills, including Microsoft Windows applications.

Responsibilities

• Maintaining a high level of professionalism in all aspects of job performance.
• Providing all arriving guests with a warm welcome, and acting as a first and last point of contact for guests.
• Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the hotel.
• Ensure the timely and efficient transfer of luggage to and from the guest’s room.
• Personalize guests’ orientation of their room in a professional, friendly and engaging way.
• Keeping Door area and Lobby impeccable at all times.
• Knowledgeable of Vancouver, attractions, directions, cultural scene, etc.
• Maintain presence in the lobby as an ambassador of our hotel and brand, providing thoughtful touches and offering exceptional service to our guests.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures and service standards, including all safety policies.
• Responsible for driving the hotel car to shuttle guests around Vancouver as required.
• Performing any other tasks as assigned by management.
• Availability for shift work, including weekends, mornings, evenings and overnight.

Skills

Bell/Guest Services

Driver's License (Class 5)

Multitasking

Guest service orientation

Communication skills

Opera PMS

Tools

Opera PMS

Job description

Fairmont Waterfront in Vancouver seeks a Bellperson to support Bell, Door, and Valet Services, delivering guest belongings and guiding arrivals with a professional, friendly approach.

You will shuttle guests, provide room orientation, and maintain a pristine lobby while sharing local knowledge of Vancouver’s attractions. Shift flexibility, including weekends and overnights, is required.