Guest Services Associate

Watermark Beach Resort; Osoyoos; On-site; CAD 32,000 - 46,000; Full time

Job summary

Watermark Beach Resort in Osoyoos, BC, seeks a friendly Guest Service Associate to be the first point of contact for guests. You will greet arrivals, assist with check-ins/outs, handle reservations, and provide local information to ensure a memorable stay.

You'll manage calls and emails, process payments, and coordinate with housekeeping and maintenance to keep the lobby welcoming and orderly while delivering exceptional service.

Qualifications

• Experience delivering excellent customer service.
• Ability to multitask in a fast-paced environment.
• Proficiency with booking systems and basic office software.

Responsibilities

• Greet guests, check-in/out, issue keys, and provide local information.
• Manage phone calls, emails, and guest records.
• Process payments and balance cash drawers.
• Resolve guest issues and escalate to management when needed.
• Coordinate with housekeeping, maintenance, and other departments.
• Maintain a clean and welcoming lobby.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Office software

Tools

Booking systems

Job description

Guest Service Associates are the primary greeter and information hub for guests and visitors. They are responsible for welcoming visitors, managing check-ins/outs, handling reservations, answering inquiries, resolving complaints, processing payments, and coordinating with other staff (housekeeping, maintenance) to ensure a smooth, comfortable, and positive guest experience from arrival to departure.

Key Responsibilities

• Guest Services:Greet guests warmly, check-in/out, issue keys, provide info on amenities/local attractions, handle requests (transport, dining).
• Administrative Tasks:Manage phone calls, emails, guest records, bookings, and sometimes mail/deliveries.
• Financial Transactions:Process payments (cash, card), balance cash drawers, post charges to guest accounts.
• Problem Resolution:Address guest issues and complaints calmly and effectively, escalating complex problems to management.
• Coordination:Communicate with housekeeping, maintenance, and other departments to meet guest needs.
• Lobby Management:Maintain a clean, organized, and welcoming reception area.

Essential Skills

• Excellent customer service & communication.
• Professional and friendly demeanor.
• Ability to multitask in a fast-paced environment.
• Problem-solving and conflict resolution.
• Proficiency with booking systems and basic office software.

Source: Hospitality Online