Guest Service Agent

InnVest Hotels GP Ltd; Brandon; On-site; CAD 35,000 - 42,000; Full time

Job summary

InnVest Hotels GP Ltd. is seeking a Front Desk Associate in Brandon, Manitoba to greet guests and manage check-in/check-out with courtesy. You will upsell services to maximize room revenue and coordinate group arrivals, while ensuring accuracy in payments and guest accounts.

You will provide local information, handle requests, and resolve minor issues to enhance guest satisfaction. A neat appearance and adherence to hotel policies are expected, with occasional local travel using a personal

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner.
• Uses upselling techniques to maximize room rates.
• Prepares for group check in/out and VIP arrivals.
• Processes guest payments according to established policies.
• Responds to guest requests promptly and promotes hotel services.
• Provides information on local attractions and directions to guests.
• Resolves minor guest complaints and informs supervisor of major issues.
• Handles guest reservations or coordinates with the reservation center.
• Processes departmental accounting; posts charges and prepares cashier’s reports.
• Issues and releases guest safe-deposit boxes.
• Maintains professional image through appearance and conduct.
• Follows company policies and procedures.
• Some duties may require travel using a personal vehicle.

Skills

Customer service

Upselling techniques

Cash handling

Reservations coordination

Communication

Job description

Description

• Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Personal vehicle to travel locally or to other locations is a primary job duty.

Note: Other duties as assigned by supervisor or management

Behaviors

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity