Guest Services Agent — Front Desk & Reservations

Crescent Hotels & Resorts; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan for eligible associates

Flexible scheduling

Staff discounts at Crescent-managed, N

Career growth opportunities

Positive workplace culture

Job summary

Crescent Hotels & Resorts is seeking a Guest Service Agent for Staybridge Suites Edmonton. You will be the first point of contact for guests, handling check-in/check-out, reservations, and payments while sharing information about on-site amenities and local attractions.

You should excel in customer service, be organized, and communicate effectively to ensure memorable stays. Flexibility across diverse shifts is valued to support guest needs and team operations.

Qualifications

• Customer service mindset and guest-facing skills.
• Strong organization and communication abilities.
• Ability to handle multiple front desk tasks with accuracy.

Responsibilities

• Check guests in and out of rooms.
• Manage reservations and room availability.
• Process payments for hotel services.
• Share knowledge of amenities and local offerings with guests.

Skills

Customer service

Organizational skills

Communication skills

Flexible scheduling

Job description

Crescent Hotels & Resorts is seeking a Guest Service Agent for Staybridge Suites Edmonton. You will be the first point of contact for guests, handling check-in/check-out, reservations, and payments while sharing information about on-site amenities and local attractions.

You should excel in customer service, be organized, and communicate effectively to ensure memorable stays. Flexibility across diverse shifts is valued to support guest needs and team operations.