Guest Services Agent - C Hotel

Carmen's Group; Hamilton; On-site; CAD 24,796 - 27,552; Part time

Benefits offered by this job

Pay on Demand

Hotel discounts for travel

Staff discounts at restaurants

Employee Scholarship Program

Wellness programs & staff events

Leadership growth opportunities

Employee recognition programs

Referral bonuses

Inclusive, supportive workplace

Job summary

Carmens Group in Hamilton, Ontario is seeking a Guest Services Agent (part-time, permanent) to deliver warm, personalized hospitality at the front desk and support reservations, guest inquiries, and daily operations.

The role requires 1–2 years in a hotel setting, solid communication skills, and Smart Serve certification. Compensation is CAD 18.00–20.00 per hour, with benefits and opportunities for advancement within our award-winning hospitality group.

Qualifications

• 1–2 years' experience in a hotel environment, preferably as a Guest Services Agent.
• Friendly, professional, and customer service focused.
• Strong problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Provide a warm, personalized guest experience by assisting with inquiries, requests, arrivals, departures, and overall stay coordination.
• Manage reservations, room assignments, guest accounts, payments, and daily front desk records while maintaining accuracy and confidentiality.
• Promote hotel amenities, services, events, and local attractions while staying knowledgeable about room types, rates, and availability.
• Present statements of charges to departing guests and receive payment; maintain cash float and security of keys.
• Communicate effectively with Housekeeping and other departments to coordinate room readiness, updates, and guest needs.
• Address guest concerns and complaints professionally, using sound judgment to resolve issues and create positive outcomes.
• Maintain a professional appearance and contribute to a positive team environment.
• Support operations, cross-train in other departments as needed, and assisting with additional duties as required.

Skills

Smart Serve certification

Education

College/University hospitality program (asset)

Job description

Join the Team Behind Hamilton's Chicest Retreat

At the C Hotel by Carmens, we're more than just a hotel—we're a stylish destination where exceptional service and memorable guest experiences come together. Our success is built on the dedication and passion of the team members who bring our hospitality to life every day.

Whether you're welcoming guests, maintaining guest rooms, supporting events, assisting sales, or helping create unforgettable banquet experiences, you'll play a key role in delivering the warm and polished experience that sets the C Hotel apart.

As part of Carmens Group-an award-winning hospitality company with more than 40 years of creating extraordinary experiences, you'll join a passionate, collaborative team that values excellence, teamwork, and growth. If you're driven by great service, take pride in your work, and are looking to build your career in a dynamic hospitality environment, we'd love to welcome you to the team.

Why Work for Carmens Group?

• Flexiblescheduling
• Great Place to Work Certified (2022-2024, 2026)
• Named Best Workplace in several award categories:
  • Most Trusted Executive Teams
  • Best Places to Work in Hospitality & Retail
  • Best Places to Work in Canada
  • Best Workplaces for Women
  • Best Workplaces for Mental Wellness

Perks & Benefits

• Pay on Demand- get paid when you need it
• Global Hotel Discountsfor yourtravels
• Staff discounts at our restaurants
• Employee Scholarship Program
• Wellnessprograms &staffevents
• Clearopportunities togrow intoleadershiproles
• Employeerecognitionprograms celebrating your achievements and milestones
• Referralbonuses when you bringgreat talentto the team
• Safe,inclusiveand supportive workplace culture

Join a company that values your growth, wellbeing, and passion- where your career is supported every step of the way.

Position Details:

Job Type: part-time, permanent

Vacancy: This posting is for an existing vacancy (replacement for a currently unfilled position)

Compensation: $18.00 - $20.00 per hour

AI Disclosure: Your application will be reviewed by our hiring team – we do not use artificial intelligence in thescreening or selection of applicants for this position.

What you will be doing:

As a Guest Services Agent at Carmen's Group, you'll play a key role in creating a warm, welcoming, and seamless experience for every guest. Whether it's greeting and assisting guests, managing reservations and inquiries, or supporting daily front desk operations, your professionalism and commitment to service excellence contribute to the extraordinary experiences we're known for.

Your responsibilities will include:

• Provide a warm, personalized guest experience by assisting with inquiries, requests, arrivals, departures, and overall stay coordination.
• Manage reservations, room assignments, guest accounts, payments, and daily front desk records while maintaining accuracy and confidentiality
• Promote hotel amenities, services, events, and local attractions while staying knowledgeable about room types, rates, and availability
• Present statements of charges to departing guests and receive payment; maintain cash float and security of keys
• Communicate effectively with Housekeeping and other departments to coordinate room readiness, updates, and guest needs.
• Address guest concerns and complaints professionally, using sound judgment to resolve issues and create positive outcomes.
• Maintain a professional appearance and contribute to a positive team environment
• Support operations, cross-train in other departments as needed, and assisting with additional duties as required.

The Hospitality You Bring to Every Stay

• 1-2 years' experience in a hotel environment, preferably as a Guest Services Agent
• Friendly, professional, and customer service focused
• Strong problem-solving abilities
• Excellent verbal and written communication skills
• Smart Serve certificationrequired
• Clean criminal background check and ability to uphold guest confidentiality and hotel security standards
• Completion of college or universityprogramin hospitality management is considered an asset
• Experience using Hotel PMS software considered an asset

We are Carmens Group-a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel,The Lakeview,the Hamilton Convention Centre,fig&lemonCatering, The Arlington Hotel,andthe Good EarthFood & Wine.Together,we're reshaping the future of Southern Ontario's event and culinary scene-one unforgettable experience at a time.

Are You Ready to Take the Lead?

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment.

Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview