Guest Services Agent

Germain Hotels group; Saskatoon; On-site; CAD 35,000 - 42,000; Full time

Benefits offered by this job

Travel rate discounts

Autonomy and creative environment

Gym facilities on site

Job summary

Germain Hotels group seeks a Guest Service Agent. You will greet guests, assist with check-in and check-out, and tailor experiences to individual preferences.

Strong communication, a positive attitude, and calm professionalism are essential as you collaborate with other departments to ensure memorable stays across our properties.

Qualifications

• Diploma in Hospitality is an asset.
• Strong written and spoken communication skills are essential.
• Natural customer service orientation with a positive attitude.
• Ability to handle difficult situations professionally and calmly.
• Good listening skills to understand guest needs and preferences.
• Experience with OPERA PMS is an asset.

Responsibilities

• Check-in/check-out, verify arrivals/departures, ensure smooth operations.
• Respond to guest requests with care and creativity to improve their stay.
• Answer guest inquiries in person, by phone, or by email.
• Resolve guest issues proactively with a focus on satisfaction.
• Collaborate with departments to personalize guest experiences.

Skills

Excellent oral and written comms

Natural customer service orientation

Strong listening skills

Ability to handle difficult situations

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

\"What can I do for you?\" is your mantra.

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.