Guest Services Agent

Dexterra Group; Edmonton; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Transportation to site provided

Health & dental benefits

Shift rotation

Job summary

Dexterra Group in Canada invites a Guest Services Agent to join our camp facility. The regular shift is 20 days on and 10 days off with 10-hour workdays; transportation to site from Edmonton is provided.

You will welcome guests, handle check-in/out, manage bookings in MS Office, support the Lodge Manager with administrative tasks, and uphold safety and WHMIS requirements. This role offers an excellent work-life balance with extended health and dental benefits and growth opportunities as part of

Qualifications

• At least 1 year in hotel guest service or administrative work.
• Minimum 6 months’ experience in a remote lodge setting.
• At least 1 year in accounting, including LEMS, receiving reports, work orders, payroll data entry.
• Intermediate MS Office skills and property management software; Logistiks knowledge is a plus.
• Must achieve at least 80% on the WHMIS test.

Responsibilities

• Welcoming and informing clients.
• First point of contact for inquiries via email or phone.
• Allocating guests rooms and issuing keys/cards.
• Managing check-in/check-out processes.
• Accurate data entry for bookings and payments.
• Providing camp information and soliciting client feedback.
• Reviewing safety documents, time sheets, and site maintenance.
• Completing reports in MS Excel and documentation in MS Word.

Skills

Guest service

Administrative support

MS Office

Education

Post-secondary education in Hospitality or Business Administration

Tools

MS Excel

MS Word

Logistiks

Job description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT’S THE JOB?
Based in a world class Dexterra camp facility, the regular shift for this position is 20 days on and 10 days off, with 10-hour workdays. Transportation is provided to site from a pickup point in Edmonton.

TheGuest Services Agentgoes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting the Lodge Manager with all levels of administrative duties.

This position is safety sensitive and requires drug,alcohol and fit to work testing as a condition of employment.

Your work will include:

• Welcoming and providing introductory information to clients
• Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
• Allocating guests rooms and issuing room keys and cards
• Managing the check-in, check-out process for clients
• Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
• Providing information about the camp, its rules and policies as well as soliciting client feedback
• Assisting in the review of various paperwork such as safety documents, time sheets, and site related maintenance
• Assisting in the completion of reports in MS Excel and documentation in MS Word

WHAT’S IN IT FOR YOU?

• Enjoy excellent work-life balance with a 20 days on/10 days off or 14 days on/7 days offrotation depending on site placement.
• Extended health and dental benefits that are 80% covered.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.
• Completion of post-secondary education in Hospitality or Business Administration
• Minimum of 1 year hotel guest service agent and/or administrative experience is required
• Minimum of 6 months experience in a remote lodge setting
• Minimum of 1 year accounting experience that includes, but is not limited to; LEMS, receiving reports, work orders, payroll data entry
• Intermediate proficiency with MS Office suite and any Property Management software - knowledge ofLogistikssoftware is considered an asset
• Successful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

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