Guest Service Supervisor

Germain Hotels group; Brossard; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Travel perks (special rates)

On-site gym access

Autonomy and growth opportunities

Job summary

Germain Hotels group in Canada is seeking a Guest Service Supervisor to oversee reception, reservations, night audit and concierge operations. The role rewards quick, calm decision making and outstanding service across the team.

You will plan arrivals including VIPs, support team development, ensure standards of aesthetics and safety, and coordinate with other departments to deliver seamless guest experiences. A Diploma in Hotel Management is an asset and OPERA PMS experience is a plus.

Qualifications

• Diploma in Hotel Management is an asset.
• Minimum 2 years' management or supervisory experience in a hotel context.
• Leader capable of inspiring, motivating and mobilizing teams.
• Ability to put yourself in the guest's shoes and understand their feelings and concerns.
• Quick and effective management of requests and problems.
• Tolerance of unhappy or stressed guests.
• Strong computer knowledge - experience with OPERA PMS is an asset.

Responsibilities

• Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
• Support team members in their work and professional development.
• Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
• Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
• Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.

Skills

Leadership

Guest empathy

Communication

Problem solving

Crisis management

Education

Diploma in Hotel Management

Tools

OPERA PMS

Job description

Description

Your repartee is as legendary as your sense of hospitality!

The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same.

WHAT YOU'LL DO

• Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
• Support team members in their work and professional development.
• Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
• Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
• Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.

WHAT YOU'LL BRING

• Diploma in Hotel Management, an asset
• Minimum 2 years' management or supervisory experience in a hotel context
• Leader capable of inspiring, motivating and mobilizing teams
• Ability to put yourself in the guest's shoes and understand their feelings and concerns
• Quick and effective management of requests and problems
• Tolerance of unhappy or stressed guests
• Strong computer knowledge - experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.