Directeur adjoint au service à la clientèle

Germain Hotels; Brossard; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Special travel rates for GermainHotels

Autonomy in a growth-driven env

On-site gym

Job summary

Germain Hotels is seeking an Assistant Guest Service Manager in Canada to lead front-of-house operations, ensuring guest satisfaction, and coordinating with reservations, night audit, and concierge teams.

The role requires 1–3 years of management experience, a hotel management diploma (or equivalent), and the ability to empathize with guests, handle requests quickly, and stay calm under pressure. Office Suite and OPERA PMS familiarity are assets.

Qualifications

• Diploma in Hotel Management or equivalent experience.
• 1 to 3 years' management experience.
• Ability to put oneself in the guest's shoes and understand their concerns.
• Quick and effective management of requests and problems.
• Tolerance for unhappy or stressed guests.
• Knowledge of the Office Suite and experience with OPERA PMS, an asset.

Responsibilities

• Lead by example and collaborate with other departments to ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on special requests or guest complaints.
• Participate in training and maintaining team motivation and productivity by promoting a stimulating, safe and healthy work environment.
• Continuously measure guest satisfaction and adjust services accordingly.
• Optimize room rental revenues by applying existing strategies.
• Ensure the safety of the premises and people by knowing and deploying emergency and crisis management measures including in the event of fire.
• May be required to provide support to various hotel departments based on operational needs.
• Must be available to work evening shifts and weekends.

Skills

Guest empathy

Problem solving

Handling guest complaints

Evening/weekend availability

Office Suite

OPERA PMS

Education

Diploma in Hotel Management or equivalent experience

Tools

OPERA PMS

Office Suite

Job description

Description

You are the craftsman of guest satisfaction.

We're looking for an Assistant Guest Service Manager, with strong organizational skills to be at the heart of the action. Responsible for coordinating front of house operations and ensuring guest satisfaction, this proactive and diplomatic person ensures the smooth running of the department's activities. The Assistant is driven by the desire to ensure that everyone feels comfortable and that the organization's standards are always respected.

The hotel is conveniently located just a 5-minute walk from the REM station, and free on-site parking is also available.

WHAT YOU'LL DO

• Lead by example and collaborate with other departments to ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on special requests or guest complaints.
• Participate in training and maintaining team motivation and productivity by promoting a stimulating, safe and healthy work environment.
• Continuously measure guest satisfaction and adjust services accordingly.
• Optimize room rental revenues by applying existing strategies.
• Ensure the safety of the premises and people by knowing and deploying (as required) emergency and crisis management measures including in the event of fire.
• May be required to provide support to various hotel departments based on operational needs.
• Must be available to work evening shifts and weekends.

WHAT YOU WILL BRING

• Diploma in Hotel Management or equivalent experience
• 1 to 3 years' management experience
• Ability to put oneself in the guest's shoes and understand their concerns
• Quick and effective management of requests and problems
• Tolerance for unhappy or stressed guests
• Knowledge of the Office Suite and experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.