Guest Service Representative (Part Time, Contract)

BGO; Victoria; On-site; CAD 23,000 - 29,000; Part time

Benefits offered by this job

Annual discretionary bonus

Competitive benefits package

Professional development opportunities

Job summary

BGO is seeking a Guest Service Representative for an onsite, part-time contract in Victoria, BC. The role focuses on delivering excellent customer service to mall patrons and tenants, with duties including reception relief, event support, and daily operations such as handling payments and deposits.

Applicants should have strong communication skills and the ability to work in a fast-paced environment. Police clearance is required; compensation includes a competitive rewards package and potential

Qualifications

• Customer service experience preferred.
• Retail sales experience is a plus.
• Police Clearance — required for employment.

Responsibilities

• Provide Customer Service Support to mall patrons and tenants.
• Cover reception relief.
• Supervise on-site promotion activities.
• Respond to customer inquiries.
• Process gift card sales, wheelchair and stroller rentals.
• Log and control lost and found merchandise.
• Balance and complete daily paperwork.
• Alert mall security of emergencies and provide assistance.

Skills

Customer service

Retail sales

Job description

Guest Service Representative (Part Time, Contract)

Victoria, BC | Hillside Mall

The Opportunity

We are looking for an enthusiastic individual to join our Guest Services team. Our successful candidate will have a passion for customer service and the ability to remain professional and courteous with customers at all times. The candidate must possess strong organizational skills and excellent verbal and written communications.

This is an onsite, part-time position located in Victoria, BC.

What You Will Do

• Provide Customer Service Support to mall patrons and tenants;
• Cover reception relief;
• Supervise on-site promotion activities;
• Respond to customer inquiries;
• Process gift card sales, wheelchair and stroller rentals;
• Log and control lost and found merchandise;
• Balance and complete daily paperwork;
• Alert mall security of any emergency issues and provide assistance as required;
• Communicate with housekeeping on areas that need clean ups;
• Assist the marketing department with the coordination of special event;
• Proofread bulletins, ad copy signs and posters;
• Assist handling bank deposits, calculating payroll hours and forwarding timesheets to Payroll, and filing.

Who You Are

• The candidate is able to work in a fast-paced environment where organizational skills and accuracy are essential. The candidate can work various shifts with flexible hours. Customer Service experience and Retail Sales experience is considered an asset.
• Police Clearance – A criminal verification check is required for employment

Who We Are

BGO is a global leader in real estate investment management, partnering with more than 750 institutional clients to invest in and manage high-quality real estate across office, industrial, residential, retail, and hospitality sectors. With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach to unlock value in real estate markets worldwide. As part of SLC Management and Sun Life, BGO brings the strength, scale, and trusted expertise of one of the world’s leading financial services organizations.

For more information, please visit www.bgo.com

Why Join Us

At BGO, you’ll be part of a collaborative team that values your growth, supports your success, and empowers you to make a meaningful impact. We offer a competitive total rewards package, including comprehensive benefits and an annual discretionary bonus. You’ll work in a supportive, team-oriented environment with access to ongoing learning, mentorship, and professional development opportunities to help you grow your career.

Thinking About Applying?

The Expected Pay Rate is $18.65/hr - The Expected Pay Range range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation structure may vary based on the geographical location of successful candidates, as well as their experience, skills or qualifications. In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at [e-mail] and include: Job posting #, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.

Application Deadline: we will be accepting applicants for this role until October 1, 2026