Guest Services Representative

QuadReal Property Group; Toronto; On-site; CAD 23,000 - 28,000; Full time

Job summary

QuadReal Property Group seeks a Guest Services Representative for Bayview Village Shopping Centre in Toronto. You will act as the brand ambassador, promoting the centre, its stores, programs, and services, reporting to Guest Services Supervisors.

You will respond to shoppers’ inquiries via phone, email, or in person, maintain center knowledge, build retailer relationships, and deliver memorable customer experiences with a strong focus on service quality and teamwork.

Qualifications

• Experience in a similar position with exceptional customer service skills.
• Intermediate skills in Microsoft Office (Excel and Word).
• Strong organizational, planning and time management skills.
• Excellent oral and written communication skills.
• Strong attention to detail and problem solving skills.
• Ability to prioritize workload and handle competing priorities and deadlines.
• Positive and friendly “Customer First” attitude.
• Flexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays.

Responsibilities

• Respond to shopper’s requests and inquiries, via telephone, email, or in-person, responding in a professional, knowledgeable, and friendly manner.
• Maintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcoming special events and promotional services.
• Develop and maintain strong relationships with retailers and educate on the Centre’s services.
• Proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional service.
• Comply with the roof access, lost and found and wheelchair/stroller sign-out procedures.
• Support the Centre’s gift card program including handling cash, credit and Interac payment, and reconciling receipts.
• Complete administrative tasks and conduct all service functions related to the Concierge Desk.
• Assist with promotional and special events as required.
• Provide gift wrapping for customers and assist with other related duties.

Skills

Customer service

Communication

Time management

Organizational skills

Problem solving

Customer First attitude

Flexible schedule

Tools

Microsoft Excel

Microsoft Word

Job description

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Description:

The Guest Services Representative will act as the brand ambassador, of Bayview Village Shopping Centre,enthusiastically promoting the centre, its’ stores, programs, and services. The Guest Services Representative will report to Guest Services Supervisors.

Responsibilities:

• Respond toshopper’s requests and inquiries, via telephone, email, or in-person,respondingin a professional, knowledgeable, and friendlymanner
• Maintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcomingspecial eventsand promotional services
• Develop andmaintainstrong relationships with retailers and educate on the Centre’s services
• Proactively seek opportunities to create memorable customer interactions,goingabove andbeyondtoassistcustomers,and provide exceptional service
• Comply withthe roof access,lostandfound andwheelchair/stroller sign-out procedures.
• Support the Centre’sgift card program including handling cash, credit and Interact payment,andreconciling receipts
• Complete administrative tasks and conduct all service functions related to the Concierge Desk
• Assistwith promotional andspecial eventsasrequired
• Provide gift wrapping for customers andassistwith other related duties

Experienceand Qualifications:

• Experience ina similarpositionwithexceptional customer service skills
• Intermediate skills in Microsoft Office (Excel and Word)
• Strong organizational, planning and time management skills
• Excellent oral and written communication skills
• Strong attention to detail andproblem solvingskills
• Ability to prioritize workload and handle competing priorities and deadlines
• Positive and friendly “Customer First” attitude
• Flexible schedule andwith the abilityto work at least three days per week on weekdays, weekends, and holidays

This job posting is for an existing vacancy within our organization.

The expected hourly range for this role is $17.60.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.