guest service representative - hotel

Crowne Plaza Moncton Downtown; Moncton; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is looking for a dedicated front desk associate to join their team. In this dynamic role, you will be the first point of contact for guests, ensuring a warm welcome and seamless check-in experience. You will manage reservations, provide information about hotel services and local attractions, and handle guest inquiries with professionalism. If you thrive in a fast-paced environment and have a passion for customer service, this is the perfect opportunity to grow your career in a supportive and engaging atmosphere. Join a team that values reliability and teamwork while delivering exceptional experiences to every guest.

Benefits

Free parking available

Qualifications

• Experience in customer service with a focus on client satisfaction.
• Ability to work in a fast-paced environment and under pressure.

Responsibilities

• Register guests, manage reservations, and provide hotel information.
• Process payments, maintain inventory, and perform clerical duties.
• Assist guests with special needs and provide excellent customer service.

Skills

Client focus

Interpersonal skills

Flexibility

Judgement

Organizational skills

Reliability

Team player

Tools

Multi-line switchboard

Word processing software

Central reservation system (CRS)

Spreadsheet

Internet

Opera

Job description

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and Technology Knowledge

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet
• Opera

Work Conditions and Physical Capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Experience

• 7 months to less than 1 year

Other Benefits

• Free parking available