Guest Service Leader / Shift Leader - JOEY Lansdowne

JOEY Restaurants; Ottawa; On-site; CAD 26,000 - 37,000; Full time

Benefits offered by this job

Tip program

Flexible scheduling

Mentorship

Team-driven culture

Culinary and service training

Meal discounts

Fitness membership discounts

Referral program incentives

Job summary

JOEY Restaurants in Ottawa, Ontario, is seeking a Guest Service Team Leader to create a world-class guest experience from the moment guests enter the doors. You will lead a team of 50-100, delivering warmth, care and a highly orchestrated service that feels effortless and personal.

The role requires decisive leadership, a passion for hospitality, and a drive to learn and grow. You will mentor staff, uphold standards, and foster a fun, inclusive culture in a fast-paced, multi-million-dollar

Qualifications

• Proven ability to make decisions and empower others.
• A passion for hospitality and creating world-class experiences
• A desire to learn and grow through personal and career development
• An entrepreneurial mindset.

Responsibilities

• Create a world-class guest experience from entry to exit.
• Lead and develop a team of 50-100 ensuring top performance and morale.
• Drive quarterly strategic planning goals while maintaining high standards of product, profit, environment and experience.

Skills

Leadership

Decision making

Hospitality

Growth mindset

Job description

This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people development, we are committed to the continuous learning and growth of our teams.

As a Guest Service Team Leader, you are responsible for creating a world-class guest experience from the moment our guests enter through our doors. As a leader, you exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless and personalized guest experience that is irresistible and unmistakably JOEY. The team looks to you for your leadership and professionalism; you are unwavering in demanding and challenging situations.

As a Service Leader, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you will be responsible for attracting, retaining, and developing a high performing team of 50-100 individuals, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit, environment and experience.

Requirements

• Proven ability to make decisions and empower others. You are a natural leader.
• A passion for hospitality and creating world-class experiences
• A desire to learn and grow through personal and career development
• An entrepreneurial mindset. You see things from a new perspective

Core Values

• You value honesty and humility. You have integrity and do what you say.
• You approach life with fearless determination and a sense of fun.
• You are creative, risk-taking, visionary and cutting edge. You choose to lead.
• You contribute to a strong culture and are committed to the team.
• You are passionate about quality and professionalism.
• You believe in unleashing the potential in others.

Wage Range

$19 - $27 / hour

This compensation is inclusive of the anticipated restaurant tip portion.

Benefits

• This role is eligible for participation in our tip program, allowing you to boost your income.
• Competitive base compensation opportunity
• Flexible scheduling to accommodate your personal and family needs
• Ongoing mentorship to support personal and professional goals
• Fun, Team-driven and inclusive community
• Dynamic, fast-paced, and agile work environment
• World-class Culinary and Service training
• Compete through culinary and bar challenges
• Meal discounts
• Fitness membership discounts
• Recruiting & Referral bonus program incentives

Our applicant tracking system uses AI-enabled tools to help sort applications based on job-related criteria, but members of our hiring team personally review all applications and make all hiringdecisions.

JOEY Restaurantsis an Equal Employment Opportunity Employer. We thank all candidates for their time and interest in working at JOEY Restaurants, however, only candidates under consideration for opportunities with JOEY Restaurants will be contacted toparticipatefurther in this process.

JOEY Restaurantsprovidesreasonableaccommodationsupon request to those applicants and employees who needthem.