Guest Service Attendant (Bell / Valet)

Toor Hotel; Toronto; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join the Guest Services team at Toor Hotel as a Guest Service Attendant. In this pivotal role, you'll be the first and last point of contact for our guests, ensuring exceptional service while managing vehicle logistics and assisting with luggage. This is an exciting opportunity to be part of our opening team in a luxury boutique hotel located in the heart of Downtown Toronto.

Qualifications

• Previous work experience in a similar hotel operations environment.
• Full G Canadian driver's license required.
• Must reside in Canada with legal working rights.

Responsibilities

• Assist in loading and unloading guest automobiles.
• Communicate effectively with guests and provide local recommendations.
• Ensure smooth operation of the driveway.

Skills

Communication Skills

Customer Service

Time Management

Attention to Detail

Job description

Summary

About Toor Hotel – part of JDV by Hyatt

TOOR is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views. Our 232 rooms and suites featuring floor-to-ceiling windows with breath-taking city and lake views and thoughtfully chosen amenities. Enjoy our French-inspired bistro, a modern yoga and fitness studio, and excellent meeting and reception spaces, all of which make TOOR Hotel a sanctuary designed to inspire connections and enhance a spirited lifestyle.

Duties and responsibilities related to the Guest Service Attendant (Bell / Valet) role:

A true representative of the company to customers, employees, and the public

A team player with a hands-on mentality and a love for guest service

Refined verbal communication skills

Capable of standing for long periods of time

Ability to tolerate moderate amounts of walking and ability to lift, push, pull up to 30lbs of weight

Unafraid of engaging in conversation with guests

Must be able to work a flexible schedule, including, evenings, weekends and holidays

Full G Canadian driver’s license with the ability to operate both manual and automatic vehicles is mandatory for this position.

Clean driver’s abstract must be provided by applicant upon selection

Previous work experience in a similar fast-paced hotel operations environment

Exceptional interpersonal and communication skills.

Excellent time management skills with the ability to multi-task

Superior customer service skills along with excellent service resolution skills

The ability to work autonomously and as part of a team

The ability to work under pressure and possess a great attention to detail

About you

Join us for this incredible opportunity to be part of our Guest Services team at the Toor Hotel, part of JDV by Hyatt! Not only will you be a part of an elite service team, but you will get to be part of our opening team, as we've just opened our doors! Guest Service Attendants welcome and create the first impression upon guest arrival, and often are the last farewell guests have upon departure. Responsibilities include: Assisting the passengers during the loading and unloading process, safely and efficiently relocating guest automobiles to designated parking locations, escort guests, their luggage and personal items to and from guest rooms efficiently. This role requires precise communication and coordination with the hotel guest services and knowledge of daily events. It’s important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. You will also be responsible for the smooth and efficient running of the driveway in close collaboration with your fellow Guest Service Attendants. This highly visible role gives opportunity for professional casual conversation and hotel or local recommendations.

Candidates must currently reside in Canada with current legal working rights.

Source: Hospitality Online