Guest Service Agent | Part-time | Anndore House

Silver Hotel Group; Toronto; On-site; CAD 38,000 - 48,000; Full time

Job summary

Silver Hotel Group is seeking a Guest Service Agent for The Anndore House in downtown Toronto. You will deliver welcoming, efficient check-in/out and assist guests with inquiries, while coordinating with front desk and housekeeping teams.

The role requires strong communication, problem-solving and a proactive, guest-first mindset in a fast-paced, hospitality-driven environment.

Qualifications

• Experience in a hotel front desk or guest services role.
• Strong written and verbal communication skills.
• Proficient with Word and Excel.
• Experience with hotel property management systems is a plus.

Responsibilities

• Provide warm, friendly, professional service to guests and team members.
• Welcome guests, check-in/check-out, and handle registrations and room assignments.
• Answer calls and respond to inquiries about services and local attractions.
• Resolve guest concerns promptly and escalate issues when needed.
• Balance transactions and complete shift-close documentation.

Skills

Customer service experience

Communication skills

Computer literacy (Word, Excel)

Problem solving

Self-motivation

Flexibility in shifts

Friendly and professional appearance

Ability to work days/evenings/weekends

Tools

Maestro's

Opera

Job description

Why Join Us?

More than a hotel - The Anndore House, part of JDV by Hyatt, is a creative hub in the heart of downtown Toronto. Located near Yonge & Bloor, we combine boutique style, distinct character, and a vibrant local spirit across our 115 guest rooms, Constantine restaurant + Scarlet Door Cafe, and lively social spaces. We don’t do cookie-cutter hospitality; we craft unforgettable, authentic experiences for curious travellers and locals alike. If you thrive in a stylish, energetic environment where individuality is celebrated and great service feels effortless, you’ll fit right in at #OurHouse.

We hire genuine, collaborative, and creative people who bring their true selves to work. Around here, hospitality is all about connection - supporting one another on the floor, bringing fresh ideas to the table, and taking pride in creating memorable moments for our guests. In return, we offer an environment where your voice is heard, your growth is supported, and your unique personality is your biggest asset. Whether you’re looking to build a long-term career in lifestyle hospitality or simply want to work with an amazing team, you’ll find clear opportunities to grow and a workplace that genuinely feels like home.

We’re looking for a Guest Service Agent who is ready to who is ready to roll up their sleeves, lead with heart, and help us build something exceptional!

Why You’ll Love Working With Us

We don’t just talk about culture, we live it! Here’s what’s in it for you:

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

Your Role

The Guest Service Agent, in collaboration with the Front Office Department, will play an important role in creating a welcoming and memorable experience for our guests. This role will also assist in covering night audit and overnight shifts when needed.

The Guest Service Agent is primarily responsible for:

• Provide warm, friendly, and professional service to all guests and team members;
• Welcome guests upon arrival and provide a seamless check-in and check-out experience;
• Process guest registrations, room assignments, departures, and cancellations accurately and efficiently;
• Create, modify, and cancel reservations as required;
• Accommodate guest preferences and special requests whenever possible;
• Answer incoming and outgoing telephone calls in a professional and timely manner;
• Respond to guest inquiries regarding hotel services, amenities, in-house events, local attractions, directions, and other available services;
• Address and resolve guest concerns or complaints promptly and professionally, escalating matters when required;
• Follow established hotel procedures related to credit card, cash handling, and payment processing;
• Review the Front Desk logbook, emails, and daily checklists to ensure all assigned tasks and follow-up items are completed;
• Maintain knowledge of daily room rates, hotel occupancy, promotions, services, and operational updates;
• Balance transactions and complete all required shift-closing documentation in accordance with hotel standards;
• Maintain effective communication and work collaboratively with Housekeeping, Maintenance, Food & Beverage, and other hotel departments to support guest needs;
• Ensure Front Desk telephone systems and equipment are operating appropriately and report any concerns as required;
• Maintain a clean, organized, and professional Front Desk environment;
• Comply with all company policies, procedures, service standards, and applicable brand standards;
• Perform other duties and responsibilities as assigned by the Supervisor or Department Manager.

In addition to the core job responsibilities, the Guest Service Agent will illustrate the ability and passion to:

• Live the corporate culture, personifying it in daily interactions with both guests and team members
• Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels
• Participate in a fun and supportive working environment whereteam membersaspire to do what is right and are given the empowerment to execute

What You Bring to the Table

• Customer Service experience, preferably in a Hotel Front Desk position;
• Excellent written and verbal communication skills are essential;
• Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
• Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
• A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
• Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
• Available to work days, evenings, weekends, overnights, and/or holidays as required;

Let’s Build Something Exceptional

If you’re ready to work somewhere that values performance as many as professionalism, and believes hospitality should feel like an event, The Anndore House is your perfect match. We want you to help us build something exceptional!

This posting is for an existing vacancy.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.