Guest Service Agent - Part Time

Marriott-International; Toronto; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Health, Vision, and Dental Coverage

Employee Social Events

On-Site Parking

Deferred Profit-Sharing Plan

RRSP

Discounted Associate Meals

Hotel Discounts at Marriott Properties

Education Reimbursement

Job summary

The Westin Toronto Airport, part of Easton’s Group of Hotels, invites you to join the front desk team in Toronto with a focus on exceptional guest service. You will check guests in/out, answer questions, and help guests enjoy their stay with accurate information and a friendly, efficient approach.

Minimum one year in front desk/guest service and fluent English required; some college is preferred. Expect a dynamic environment with opportunities for growth and development within Marriott-branded

Qualifications

• High School diploma or equivalent is required; one-year front desk/guest service experience preferred.
• Must speak fluent English; additional languages preferred.
• Experience with property management and reservations systems is a plus.

Responsibilities

• Check-in/check-out hotel guests in a timely and professional manner; process all payments per procedures.
• Register guests, issue room keys, provide information on services and location; handle VIP arrivals and events.
• Upsell rooms where possible to maximize hotel revenue.
• Process cash and card transactions, prepare deposits, and balance cashier reports.
• Assist with guest requests and coordinate with other departments to ensure satisfaction.

Skills

Front desk experience

Guest service

Fluent English

Education

High School diploma or equivalent

Some college preferred

Tools

Property management systems

Job description

The Westin Toronto Airport Hotel, Toronto, ON, CA

Salary Range: $21.06 To $23.40 Hourly

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

About the Hotel

TheWestin Toronto Airportis located near YYZ airport, it features a Westin WORKOUT®, heated indoor pool, and dining options like Atmosphere and Crosswind’s Bar and Grill along with an express Starbucks coffee and grab-and-go stand. As part of Easton’s Group of Hotels, our team is deeply involved in community events, valuing the wellbeing of each member as much as our guests.

• Health, Vision, and Dental Coverage


• Employee Social Events


• On-Site Parking


• Deferred Profit-Sharing Plan


• RRSP


• Discounted Associate Meals


• Hotel Discounts at MarriottProperties worldwide


• Education Reimbursement

Job overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties and Responsibilities

• Welcomes guests in a friendly, prompt, and professional manner.


• Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.


• Up-sell rooms where possible to maximize hotel revenue.


• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.


• Issue, control, and release guest safe deposit boxes.


• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.


• Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.


• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.


• Promote teamwork and quality service through daily communications and coordination with other departments.


• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.


• In carrying out your duties you will follow all Company and Brand Standards.

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.


• Must speak fluent English. Other languages preferred.


• This job requires the ability to perform the following:


• Frequently standing up behind the desk and front office area


• Remain stationary for extended periods.


• Carrying or lifting items weighing up to 50 pounds


• Handling objects, products, and computer equipment


• Use a keyboard to operate various property management and reservations systems, etc.


• Other:


• Communication skills are utilized a significant amount of time when interacting with guests and employees.


• Reading and writing abilities are utilized often.


• Basic math skills are used frequently.


• Problem-solving, reasoning, motivating, and training abilities are often used.


• May be required to work nights, weekends, and/or holidays.

Work Area: Front Office

ACCESSIBILITY & ACCOMODATION

• The Westin Toronto Airport Hotel is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.


• Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.