Guest Service Agent (Full Time)

Accor Hotels; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a prestigious hotel as a Guest Service Agent in Edmonton, where your role is crucial in creating memorable experiences for guests. This full-time position emphasizes effective communication and exceptional service, ensuring every guest feels welcomed and valued from check-in to check-out. With a commitment to diversity and inclusion, the hotel fosters a supportive environment where you can grow and thrive. Enjoy a comprehensive benefits package, including medical, dental, and travel discounts, while being part of a team that values your contributions. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Comprehensive wellness platform

Learning programs

Career development opportunities

Qualifications

• Previous front desk/reception experience is a strong asset.
• Must be legally eligible to work in Canada.

Responsibilities

• Provide effective service and ensure guest satisfaction.
• Check in and out hotel guests according to standards.

Skills

Effective communication skills

Customer service

Problem-solving

Education

Hotel/Hospitality degree or diploma

Tools

Microsoft Windows XP

Micros PMS/Opera

Job description

Your team and working environment:

Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Guest Service Agent (Full Time)

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What You Will Be Doing:

• Provide effective, efficient service in a friendly manner
• Check in and out hotel guests according to standards and policies
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
• Keep front desk stocked, organized, tidied, and sanitized
• Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
• Other responsibilities connected with Front Office may be required

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Your experience and skills include:

• Previous front desk/reception experience a strong asset
• Must have effective communication skills
• Knowledge of Microsoft Windows XP an asset
• Knowledge of Micros PMS/Opera an asset
• Must have a good command of the English language
• Hotel/Hospitality degree or diploma an asset
• Available for shift work including weekends and holidays

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

What is in it for you:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Hourly Rate Range: $22.08 - $23.08 CAD Gross per hour