Guest Service Agent (Part-time)- Metterra and Varscona Hotels on Whyte

Crescent Hotels & Resorts; Edmonton; On-site; CAD 30,000 - 45,000; Part time

Job summary

An established industry player in hospitality is looking for a passionate Guest Service Agent to join their team. This part-time role offers a flexible schedule, allowing you to balance work with personal commitments. You'll be the first point of contact for guests, ensuring memorable experiences through exceptional service. The company values diversity and inclusion, creating a supportive environment where you can thrive. Join a team that celebrates your individuality and provides opportunities for growth and development in the hospitality field.

Benefits

Competitive wages

Exceptional benefit plan

Flexible scheduling

Discounts at managed properties

Qualifications

• 1 year of previous guest service experience required.
• Strong communication and organizational skills.

Responsibilities

• Check guests in and out, manage reservations, and process payments.
• Provide excellent customer service and share knowledge of amenities.

Skills

Customer Service

Communication Skills

Organizational Skills

Teamwork

Job description

Guest Service Agent (Part-time)- Metterra and Varscona Hotels on Whyte

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Hotels on Whyte, we are looking for our next great team member to join us on our Guest Services team. We are committed to providing you with:

• Competitive wages
• An exceptional benefit plan for eligible associates & your family members
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

Opportunity to grow with us

A workplace that you can be proud of, where you are valued, trusted and supported by the team

Here is what you will be doing each day:

As our Guest Service Agent, you will be working with our Guest Services team to provide excellent customer service to our guests.

You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel.

Ultimately, you will be our guest’s first point of contact and manage all aspects of their stay with us to ensure the most memorable of experiences.

Does this sound like you?

You take pride in your communication and organizational skills, have an upbeat and engaging personality, and a true passion for customer service and the guest experience.

You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Experience

Required 1 year

Previous guest service experience required

Behaviors

Required

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

About the company

Among top hotel management companies, Crescent Hotels & Resorts is committed to delivering excellence in hotel management, efficiency, & guest services.