Guest Service Agent

The Crescent Hotels Group; Vaughan; On-site; CAD 35,000 - 45,000; Full time

Job summary

Un hôtel de la chaîne Crescent cherche à recruter un Guest Services Agent passionné par l'expérience client. Vous jouerez un rôle crucial en accueillant les invités et en vous assurant de leur confort tout au long de leur séjour. Rejoignez une équipe qui valorise la diversité, l'inclusion, et crée un environnement de travail où chacun se sent respecté et soutenu.

Benefits

Wages compétitifs

Plan de bénéfices exceptionnel

Opportunités de croissance

Réductions pour les employés

Qualifications

• Capacité à communiquer efficacement et à travailler en équipe.
• Compétences en service client exceptionnelles.
• Flexibilité pour un horaire variable, y compris nuits et week-ends.

Responsibilities

• Accueillir chaleureusement les clients lors des enregistrements.
• Assurer un séjour confortable et traiter les plaintes des clients.
• Préparer les factures et aider aux départs.

Skills

Communication

Service client

Travail d'équipe

Job description

Description

What’s in it for me:

At Staybridge Suites Toronto Vaughan South, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine brightly in your career journey. Whether it's our health and wellness programs, best-in-class learning and development, or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver what you need. We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright.

We are currently seeking a Guest Services Agent who is passionate about creating a memorable guest experience.

Here is what we are committed to providing you with:

• Highly competitive wages
• Exceptional benefit plan and pension plan for eligible associates & their family
• Flexible scheduling to help you with work/life balance
• Opportunity to grow with us
• Discounts to any of our Crescent-managed properties in North America and IHG hotels globally for you & your family members
• A workplace that you can be proud of, where you are valued, trusted and supported by the team
• Guest Service Agent Incentives and perks

Here is what you will be doing each day:

As our Guest Services Agent, you'll greet guests warmly during check-ins, assign rooms based on their preferences, and help make their stay comfortable. You'll handle incoming calls, take messages, and deliver them promptly. You'll provide information about local amenities and attractions and ensure smooth check-outs by preparing room bills. You'll also address any guest complaints with a positive attitude and perform other tasks as needed.

Does this sound like you?

We’re looking for someone who can communicate well, has great guest service skills, and works well both in a team and independently. Confidentiality is key in this role. You'll need to be available for a flexible schedule, including nights, weekends, and holidays, and must be legally authorized to work in Canada.

At Staybridge Suites Toronto Vaughan South and Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.