Guest Service Agent

Crescent Hotels & Resorts; Vaughan; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading hotel chain seeks a Guest Services Agent to create memorable experiences at the Staybridge Suites Toronto Vaughan South. Candidates should possess excellent guest service skills, be flexible for scheduling, and thrive in a team-oriented environment. Join a place that values you and supports your growth.

Benefits

Highly competitive wages

Exceptional benefit plan

Flexible scheduling

Opportunity to grow

Travel discounts

Guest Service Agent incentives

Qualifications

• Ability to work independently and in a team.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Greet guests warmly during check-ins and handle incoming calls.
• Address guest complaints positively and prepare room bills.
• Provide information about local amenities and attractions.

Skills

Guest service skills

Communication

Confidentiality

Teamwork

Job description

What’s in it for me:

At Staybridge Suites Toronto Vaughan South, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine brightly in your career journey. Whether it's our health and wellness programs, best-in-class learning and development, or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver what you need. We are ready for you to start your journey with us, where You Belong. We Care. Shine Bright.

We are currently seeking a Guest Services Agent who is passionate about creating a memorable guest experience.

Here is what we are committed to providing you with:

· Highly competitive wages

· Exceptional benefit plan and pension plan for eligible associates & their family

· Flexible scheduling to help you with work/life balance

· Opportunity to grow with us

· Discounts to any of our Crescent-managed properties in North America and IHG hotels globally for you & your family members

· A workplace that you can be proud of, where you are valued, trusted and supported by the team

· Guest Service Agent Incentives and perks.

Here is what you will be doing each day:

As our Guest Services Agent, you'll greet guests warmly during check-ins, assign rooms based on their preferences, and help make their stay comfortable. You'll handle incoming calls, take messages, and deliver them promptly. You'll provide information about local amenities and attractions and ensure smooth check-outs by preparing room bills. You'll also address any guest complaints with a positive attitude and perform other tasks as needed.

Does this sound like you?

We’re looking for someone who can communicate well, has great guest service skills, and works well both in a team and independently. Confidentiality is key in this role. You'll need to be available for a flexible schedule, including nights, weekends, and holidays, and must be legally authorized to work in Canada.

At Staybridge Suites Toronto Vaughan South and Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture