Guest Service Agent

Easton's Group of Hotels; Vaughan; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join Easton's Group of Hotels as a Front Desk Agent at SpringHill Suites by Marriott in Vaughan. You will be responsible for greeting guests, processing their check-in and check-out, and ensuring a high level of guest satisfaction. Experience in customer service is essential, and you will enjoy a range of benefits including discounts and career development opportunities in a diverse workplace.

Benefits

Discounts on GYM Membership

Discounts on Home and Auto Insurance

Perkopolis discount

Employee Social Events

On-Site Parking

Career Development

Hotel Discounts at Marriott properties

Qualifications

• High School diploma or equivalent.
• One year of front desk/guest service experience.
• Must speak fluent English; other languages preferred.

Responsibilities

• Welcomes guests in a professional manner.
• Processes payments and handles guest requests.
• Promotes hotel services and provides local information.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma

Some College

Job description

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About The Hotel

SpringHill Suites by Marriott has 175 rooms, owned and operated by Easton's Group of Hotels. conveniently located near top attractions in Ontario, including Canada's Wonderland, Vaughan Mills Mall and York University.

Benefits

• Discounts on GYM Membership
• Discounts on Home and Auto Insurance
• Perkopolis discount
• Employee Social Events
• On-Site Parking
• Career Development
• Hotel Discounts at Marriott properties
  
  

Job Overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties And Responsibilities

• Welcomes guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
• Issue, control, and release guest safe deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• In carrying out your duties you will follow all Company and Brand Standards.
  
  

Qualifications And Requirements

• High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.
• Must speak fluent English. Other languages preferred.
• May be required to work nights, weekends, and/or holidays.
  
  

Work Area: Front Office