Guest Service Agent, TD Executive Meeting Centre, Toronto, ON

COMPASS GROUP CANADA; Toronto; On-site; Full time

Job summary

A leading company in food service is seeking a Guest Service Agent to create a warm, engaging environment for clients in Toronto. You will manage reservations, assist with inquiries, and provide exceptional service while showcasing the venue's rich history and art collection. Ideal candidates will have hospitality experience and excellent communication skills.

Qualifications

• Experience in hospitality environment is a strong asset.
• Strong communication and analytical skills are essential.
• Intermediate to advanced proficiency in Microsoft Office required.

Responsibilities

• Provide anticipative service to employees, executives, and visitors.
• Manage office reservations and coordinate with stakeholders.
• Conduct informative tours of the venue.

Skills

Communication skills

Analytical skills

Adaptability

Problem-solving abilities

Education

Degree or working experience in luxury hospitality

Tools

Microsoft Office (Excel, Outlook, Teams, PowerPoint)

Job description

Working Title: Guest Service Agent, TD Executive Meeting Centre, Toronto, ON
Employment Status: Full-Time
Starting Hourly Rate: $23.00per hour
Address: 66 Wellington Street West Toronto ON M5K 1A2
New Hire Schedule: 7:30AM - 4:00PM

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

Job Summary

Reporting to the offsite Compass lead and in collaboration with the onsite Location Lead, the Guest Services Agent will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients at the Executive Meeting Centre.

The venue is home to some of Canada’s best preserved 1960s corporate interiors, featuring exquisite architectural details, and showcases pieces from an extensive art collection. The Guest Services Agent is expected to learn about the history of the building, and the art pieces to give visiting guests engaging and informative tours of the space.

If you were to come on board as our Guest Services Agent, we’d ask you to do the following for us:

· Provide engaging and anticipative service to all office employees, executives, and visitors.

· Closely manage office reservations through internal systems and reservations inbox

· Work closely with facilities, local technology teams, and other key stakeholders ensure a flawless in office experience.

· Follow-up with event and meeting hosts to confirm request needs.

· Maintain several Excel-based tracking documents.

· Order and restock supplies and consumables.

· Carry out instructions for security, fire, health, and safety guidelines as required.

· Coordinate with 3rd party vendors relating to systems, maintenance, etc.

· Register and check in clients and visitors as required using internal systems.

· Assist with general inquiries about room set-ups and catering requests.

· Conduct opening and closing duties.

· Light housekeeping duties and other office admin tasks as required.

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Think you have what it takes to be our Guest Services Agent? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

· Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels.

· Excellent written and verbal communication skills

· Strong analytical and adaptability skills

· Strong technical skills and ability to learn and operate internal and external systems.

· Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.)

· Resourceful learner with an improvement mindset and strong problem-solving abilities

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.