Reservations - Guest Service Agent Summer 2026

Sutton Place; Revelstoke; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Team rates

Family & Friends rates

Restaurant discounts

Discounted passes/lifts

Employee events

RRSP matching

Complimentary stays

Employee assistance program

Job summary

The Sutton Place Hotels - Revelstoke is seeking a Reservations - Guest Service Agent for the summer season. You will greet guests, manage check-ins, and handle reservations with accuracy using our systems, ensuring a smooth arrival and a positive first impression for every guest.

Ideal candidates have strong customer service experience in hospitality, excellent communication, and the ability to work flexible shifts including mornings, evenings, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required.
• Must be eligible to work in Canada.
• Experience in customer service in hospitality preferred.
• Strong knowledge of hospitality principles and practices.
• Ability to analyze client needs and offer appropriate options.

Responsibilities

• Greet and communicate with guests in a professional manner.
• Register arriving guests and assign rooms.
• Make and modify reservations.
• Maintain inventory of vacancies, reservations, and room assignments.
• Answer inquiries regarding hotel services by email, phone, and in person.
• Compile daily records, guest accounts, receipts and vouchers using computerized systems.
• Present statements of charges to departing guests and collect payment.
• Coordinate with hotel departments and communicate effectively.
• Ensure public spaces are well presented.
• Perform other duties as assigned.

Skills

Customer service

Hospitality knowledge

Communication skills

Problem solving

Shift flexibility

Education

High School Diploma

Job description

Reservations - Guest Service Agent Summer 2026

The Sutton Place Hotels - Revelstoke, 2950 Camozzi Road, Revelstoke, British Columbia, Canada

Job Description

Posted Monday, August 3, 2026 at 7:00 AM

Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

A Guest Service Agent (GSA) also known as a Front Desk Agent is the face of a hotel. They are responsible for creating a positive first and last impression for guests while handling front desk operations efficiently.

Job Requirements

• High School Diploma, G.E.D. or equivalent
• Must be eligible to work in Canada - can provide SIN documentation
• Experience in customer service.
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Exceptional conflict resolution, and objection handling skills
• Able to respond quickly in a dynamic and changing environment.
• Able to build and maintain lasting relationships with other departments, key business partners, and guests.
• Able to effectively communicate both verbally and in writing.
• Must be able to work different shift Morning, Evening and would be expected to cover night shifts when required including working on weekends and public holidays

Job duties

• Greet and communicate with guests in a professional manner.
• Register arriving guests and assign rooms.
• Making and modifying reservations.
• Maintain an inventory of vacancies, reservations, and room assignments.
• Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests' complaints.
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.
• Present statements of charges to departing guests and receive payment.
• Take over from the personnel on previous shifts, checking and accepting float and takings.
• Work closely and professionally with all hotel & resort departments and communicate with them effectively.
• Ensure public spaces are maintained and well presented.
• Perform all other duties as assigned or needed.
• Rewards & Recognition
• Team rates from $59 per night, Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

Disclaimer:The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required ofpersonnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences.

As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center.

The Sutton Place Hotels - Revelstoke, 2950 Camozzi Road, Revelstoke, British Columbia, Canada