GUEST SERVICE AGENT

Crescent Hotels & Resorts; Rossland; On-site; CAD 28,000 - 33,000; Part time

Benefits offered by this job

Benefit plan for associates & family

RRSP matching program

Flexible scheduling

Discounts with Crescent-managed North‑

Discounts with Marriott properties

Seasonal ski pass

Job summary

Crescent Hotels & Resorts in Canada is seeking a Guest Services Agent for a seasonal part-time role at RED Mountain. You will welcome guests, manage ski valet services, and help ensure a seamless experience in a luxury ski setting.

We value outgoing, friendly individuals with strong communication, team spirit, and the ability to multitask in a fast-paced environment. Prior valet or guest service experience is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Previous valet or customer service experience preferred.
• Canadian Driver's Licence with a clean record.
• Ability to stand for long periods (up to 8 hours).

Responsibilities

• Greet and assist guests with a friendly and welcoming attitude.
• Provide ski valet services, organize and retrieve ski equipment.
• Park and retrieve vehicles safely.
• Provide information about hotel amenities and local attractions.
• Assist guests with luggage and other needs.
• Maintain a clean and safe guest service and ski valet area.
• Coordinate with team and other departments to ensure great guest service.

Skills

Customer service

Communication skills

Team player

Detail-oriented

Multitasking

Tools

PMS system

Job description

Seasonal Part-Time

• Competitive wages – An hourly wage of $20


• An exceptional benefit plan for eligible associates & your family members


• RRSP matching program (for eligible associates)


• Flexible scheduling to allow you to focus on what is important to you


• Discounts with our Crescent-managed properties in North America for you & your family members


• Discounts with Marriott properties globally for you & your family members


• Eligible associates will receive a seasonal ski pass benefit


• The opportunity to work at a luxury ski-in/ski-out resort, experience an incredible winter season, and be part of the vibrant community at RED Mountain


• Seasonal position start date: December 1st, 2026

We are looking for our next great team member to join us on our Guest Services Team.

Here Is What You Will Be Doing Each Day

As a Guest Services Agent, you will have the opportunity to make a positive impact on each guest’s experience by providing exceptional customer service and creating memorable moments. Each day, you will greet and assist guests with a friendly and welcoming attitude, provide ski valet service, park and retrieve vehicles efficiently and safely, provide information about hotel amenities and local attractions, assist guests with luggage and other needs as required, and ensure a seamless and enjoyable experience for all guests.

Who We’re Looking For

You are outgoing, friendly, and passionate about providing exceptional guest experiences. You have excellent verbal and written communication skills, along with strong interpersonal and customer service abilities. You’re highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment. You’re a team player who works well in a collaborative environment while also feeling comfortable working independently. Previous valet or customer service experience is considered an asset.

Essential Job Functions

• Greet and assist guests with a friendly and welcoming attitude.


• Provide ski valet services, including receiving, organizing, storing, and retrieving guests’ ski equipment efficiently and safely.


• Park and retrieve vehicles efficiently and safely.


• Provide information about hotel amenities, services, and local attractions.


• Assist guests with luggage and other needs as required.


• Ensure a seamless and enjoyable experience for all guests.


• Maintain a clean, organized, and safe guest service and ski valet area.


• Communicate effectively with team members and other departments to ensure exceptional guest service.

Job Requirments

• Computer literacy Hotel


• PMS experience an asset


• Service oriented with an eye to supporting your internal guests


• Ability to thrive in a fast-paced hotel environment


• Excellent verbal & written communication skills


• Willingness to learn, develop & grow


• Numerical acuity and high attention to detail


• Comprehensive understanding of financial data, reporting, & basic arithmetic functions


• Ability to stand for long periods of time (up to 8 hours per shift)


• Professional presentation


• Canadian Drivers Licence with a clean drivers abstract and reliable transportation


• Must be willing to work holidays and weekends


• Able to perform other duties as required


• Lift up to 50 lbs

At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Join us at The Josie!