Guest Service Agent

Germain Hotels group; Quebec; Hybrid; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Special travel rates

On-site gym

Creativity-driven environment

Job summary

Germain Hotels group seeks a Guest Service Agent to warmly welcome guests and coordinate check-in/check-out while ensuring personalized service across departments. You will respond to requests with care, using your creativity to enhance the guest experience and improve overall satisfaction.

The role requires strong communication, listening skills, and the ability to handle challenging situations professionally.

Qualifications

• Excellent oral and written communication skills.
• Natural customer service orientation with a positive attitude.
• Ability to handle difficult situations with professionalism and calm.
• Strong listening skills to understand guest needs and preferences.
• Good computer skills and experience with OPERA PMS, an asset.

Responsibilities

• Check-in and check-out, verify and detail arrivals and departures, and ensure internal activities run smoothly.
• Respond with care and attention to all guest requests, using individuality and creativity to improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables a personalized experience for guests.

Skills

Excellent communication

Customer service orientation

Handling difficult situations

Active listening

OPERA PMS experience

Computer skills

Education

Diploma in Hospitality (asset)

Tools

OPERA PMS

Job description

Description

"What can I do for you?" is your mantra?

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps
generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.