Guest Service Agent

InnVest Hotels; Ottawa; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent to create a welcoming environment for guests. This role involves registering guests, managing room assignments, and ensuring exceptional service delivery. The ideal candidate will possess strong customer service skills, be adept at cash handling, and have a keen understanding of hotel operations. Join a dynamic team where your contributions will enhance the guest experience and support the hotel's commitment to excellence. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to create a welcoming environment.
• Ability to handle cash and understand credit policies.

Responsibilities

• Register guests and assign rooms while accommodating special requests.
• Coordinate with housekeeping and maintain room status updates.
• Ensure compliance with health and safety guidelines.

Skills

Customer Service Skills

Cash Handling

Communication Skills

Problem Solving

Education

High School Diploma

Job description

The duties and responsibilities for the Guest Service Agent include, but are not limited to the following:

• Create a welcoming environment for our guests.
• Register guests and assign rooms, accommodating special requests whenever possible.
• Complete pre-registration and blocking of rooms for reservations/guest arrival.
• Thoroughly understand and adhere to proper credit and cash-handling policies and procedures.
• Understand room status and room status tracking.
• Know suite locations, types of suites available, and rates.
• Use suggestive selling techniques to sell suites and to promote other services of the hotel.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day suites.
• Possess knowledge of the reservations process, takes reservations for guests both in house, call-in, email and via third party sites, understanding of the cancellation procedures.
• Process guest check-outs.
• Post and file all charges to guest, master, and city ledger accounts.
• Comply with the Front Office’s Guest Service Experience Standards.
• Comply with the company’s Vision Excellence Program.
• Work closely with all hotel departments to improve service delivery and efficiency.
• Coordinate suite maintenance work with the Maintenance Department.
• Report any unusual occurrences or requests to the Manager on Duty.
• Know all safety and emergency procedures, is aware of accident prevention policies.
• Ensure the work environment is tidy and well organized at all times.
• Adhere to all health and safety guidelines and standards.