guest service representative - hotel

Government of Canada; Bristol; On-site; CAD 35,000 - 45,000; Full time

Job summary

A position is available at a leading government organization in Bristol, Quebec, requiring an individual to manage guest services at a hotel. Responsibilities include checking in guests, resolving issues, and maintaining records. The role is on-site with no remote options, and candidates should have a secondary school diploma and relevant experience.

Benefits

Team building opportunities

Parking available

Qualifications

• 1 year to less than 2 years of experience required.

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Provide customer service.

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Benefits Other benefits

• Team building opportunities
• Parking available