Guest Service Agent

Easton’s Group of Hotels; Markham; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading hotel group is seeking a Front Desk Agent to provide excellent service to guests. The role involves check-ins, managing reservations, and payment processing, ensuring a satisfactory experience for hotel guests. Candidates should be fluent in English and have strong customer service skills.

Qualifications

• Experience in a customer service role preferred.
• Ability to lift items weighing up to 50 pounds.
• Familiarity with property management or reservations systems is a plus.

Responsibilities

• Register guests and provide information on hotel services.
• Process payments and manage cash handling procedures.
• Handle guest requests and reservations effectively.

Skills

Fluent English

Customer Service

Job description

Check-in / check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties and Responsibilities include but not limited to :

• Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events / functions in the hotel during the shift. Answer phones promptly and courteously.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting / securing assigned banks.
• Issue, control, and release guest safe deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• May routinely book guest reservations for individuals and / or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.

QUALIFICATIONS AND REQUIREMENTS

• Must speak fluent English. Other languages preferred.
• This job requires the ability to perform the following : Frequently standing up behind the desk and front office areaRemain stationary for extended or lifting items weighing up to 50 poundsHandling objects, products, and computer equipmentUse a keyboard to operate various property management and reservations systems, etc.

Easton’s Group of Hotel is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and protected veterans’ status. Accommodation is available on request for candidates taking part in all aspects of the selection process.