Guest Service Agent/Welcome Enthusiast

Easton's Group of Hotels; Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Ontario is seeking a Front Desk Agent to deliver exceptional customer service during guest check-in and check-out. Responsibilities include processing payments, managing reservations, and providing information about the hotel and local attractions. Ideal candidates will have a high school diploma and experience in front desk service. Strong communication skills and the ability to work in a fast-paced environment are essential.

Qualifications

• One-year front desk or guest service experience required.
• Fluent in English, other languages preferred.
• Basic math skills necessary.

Responsibilities

• Check-in and check-out guests, ensuring satisfaction.
• Process payments and handle transactions accurately.
• Respond to guest requests and promote hotel services.

Skills

Communication

Problem-Solving

Customer Service

Education

High School Diploma or Equivalent

Job description

Job Overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties and Responsibilities

• Welcomes guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
• Issue, control, and release guest safe deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• In carrying out your duties you will follow all Company and Brand Standards.
  
  

Qualifications And Requirements

• High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.
• Must speak fluent English. Other languages preferred.
• This job requires the ability to perform the following:
• Frequently standing up behind the desk and front office area
• Remain stationary for extended periods.
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products, and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.
• Other:
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.
  
  

Work Area: Front Office