Guest Service Agent / Associate

Hilton Worldwide, Inc.; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading hotel brand is seeking a Guest Service Agent to deliver exemplary service to guests from check-in to check-out. The position includes responsibilities such as managing guest queries, ensuring a smooth reception experience, and adhering to Hilton standards of service. Ideal candidates will possess strong communication skills and previous experience in customer service roles, and be prepared to work in a dynamic team environment.

Benefits

Competitive benefits package

Discounts on Hilton products and services

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Calm, efficient, and organized with great attention to detail.

Responsibilities

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for guests, including check in/out.
• Demonstrate a high level of customer service at all times.

Skills

Customer Service

Communication

Multi-tasking

Attention to Detail

Job description

Job Description - Guest Service Agent / Associate (HOT0BNOG)

Job Description

Guest Service Agent / Associate (

Job Number:

HOT0BNOG )

Work Locations

Work Locations

: Hilton Toronto 145 Richmond Street West Toronto M5H 2L2

The Guest Service Agent provides reception services for guests to contribute to an overall exceptional experience from check-in through check-out.

Summary of Responsibilities:

As a Guest Service Agent, you will serve on the Front Office Team which collectively upholds the Hilton standards in providing an exceptional experience for our guests throughout their stay. Here are the key responsibilities you will be performing:

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards and conduct audits as required
• Assist other departments, as necessary

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

What will it be like to work for Hilton?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values
• Quality
• Productivity
• Customer Focus
• Teamwork

What benefits will I receive?

You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [e-mail] or call 1-844-217-AODA.

Job

Job

: Guest Services, Operations, and Front Office