Guest Service Agent

Hotel X Toronto; Toronto; On-site; CAD 36,000 - 48,000; Full time

Job summary

Hotel X Toronto seeks a dedicated Front Desk Agent to deliver exceptional guest experiences in a luxury hotel environment. The successful candidate will manage guest arrivals and departures, ensuring smooth operations and addressing guest requests promptly. With a commitment to hospitality, you'll be part of a team focused on providing customer-centered service in a relaxed, inviting atmosphere.

Benefits

Discounted/free food

Qualifications

• Minimum 1-year front desk or reservations experience.
• Exceptional oral/written communication skills.
• Computer literate with MS Office and hospitality programs.

Responsibilities

• Process guest arrivals and departures.
• Manage billing and payment processes.
• Assist with guest inquiries and transportation arrangements.

Skills

Communication

Organizational Skills

Problem Solving

Customer Service

Detail Orientation

Tools

MS Office

Opera

Job description

A rewarding and challenging experience awaits you at Hotel X Toronto, A Destination By Hyatt Hotel. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. At Hotel X Toronto we are dedicated to providing kind, unpretentious, customer-focused service that has resulted in numerous awards over the years. Hotel X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel.

Job Summary

To process the arrival and departure of the hotel’s guests through the hotel property management system, post charges to accounts and take telephone reservations as required.

Role and Responsibilities

• Greet and welcome guests upon arrival.
• Ensure cash float is balanced at the beginning and end of each shift.
• Ensure all registered guests have enough payment via credit check report and have the proper identification presented.
• Ensure all daily arrivals are gone through and special requests are taken care of.
• Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.
• Ensure all guest complaints or concerns are dealt with promptly and efficiently.
• Ensure all packages for guests are logged / delivered promptly and efficiently.
• Assist guests with hotel and area information or any requests they have.
• Assist with arranging transportation and the storage of guest luggage.
• Check-in guest reservations ensuring proper billing, postings and information is correct.
• Ensure shift audit balances and paperwork is all accounted for.
• Discounted/free food

Qualifications

• Minimum of 1-year front desk, reservations experience in a Hotel or related industry; experience within a luxury hotel environment is a plus.
• Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.
• Exceptional organizational/problem-solving skills, must be self-motivated and very detail oriented.
• This position requires someone who is computer literate with MS office applications and preferably the following hospitality programs – Opera.
• Flexible shift availability including evenings, weekends, and holidays. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

We thank all applicants; however, only those selected for an interview will be contacted.

Qualifications

Behaviors

Required

Thought Provoking

Thought Provoking

: Capable of making others think deeply on a subject

Team Player

Team Player

: Works well as a member of a group

Loyal

Loyal

: Shows firm and constant support to a cause

Functional Expert

Functional Expert

: Considered a thought leader on a subject

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization