GUEST SERVICE AGENT

Crescent Hotels & Resorts; London; On-site; CAD 35,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent to join their Front Desk team. In this role, you will be the first point of contact for guests, ensuring they receive exceptional service throughout their stay. You will engage with guests to address inquiries, manage payments, and respond to special requests, all while contributing to a welcoming atmosphere. This position offers flexible scheduling, competitive wages, and a comprehensive benefits plan, making it an ideal opportunity for those looking to grow their career in the hospitality sector. Join a team that values diversity and inclusion, and start your journey where you truly belong.

Benefits

Competitive Wages

Exceptional Benefit Plan

RSP Matching Program

Flexible Scheduling

Discounts at Managed Properties

Access to Onsite Gym

Qualifications

• Keen eye for detail and a passion for customer service.
• Ability to manage various shifts including evenings and weekends.

Responsibilities

• Deliver high-quality customer service to all guests.
• Handle guest inquiries and special requests efficiently.
• Maximize room revenue and occupancy through effective service.

Skills

Customer Service

Organizational Skills

Time Management

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Tools

Reservation Systems

Payment Processing Systems

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with:

• Competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Access to our onsite gym

Here is what you will be doing each day:

As a Guest Service Agent, you will be working with our Guest Services team to ensure consistent high quality customer service is delivered by providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. You will be working a rotating schedule and are often the first point of contact for all hotel, conference and/or restaurant guests. Daily responsibilities include answering guest inquiries about hotel services, facilities, hours of operation and the local area; taking payment and verifying credit authorizations; responding to special guest requests; and championing guest service programs.

Does this sound like you?

You are excited to take that next step or start your career in the field of hospitality. You have a keen eye for detail, and a passion for customer service. You don’t shy away from administrative computer work or thinking-on-your-feet to problem solve. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings, weekends, and holidays, works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.