Guest Service Agent- FT & PT

Sandman Hotel Group; Richmond; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic and rapidly growing hospitality group as a Guest Service Agent, where your passion for customer service will shine. This role is not just about checking guests in and out; it's about creating memorable experiences and ensuring every guest feels valued. With a competitive compensation package, flexible scheduling, and numerous growth opportunities, you'll thrive in a supportive environment that prioritizes personal development. If you are eager to exceed guest expectations and enjoy a vibrant workplace, this is the perfect opportunity for you to make a difference in the hospitality industry.

Benefits

Rewards & Recognition

Team rates from $79 per night

25% discount at restaurants

Discounted Passes/Lift tickets

Ongoing Employee events

Growth Opportunities

Dedicated Training Program

Employee Assistance Program

Group Life Insurance

Complimentary Stays

Qualifications

• 1 year of experience as a Hotel Front Desk Clerk preferred.
• Strong knowledge of accounting practices and principles.

Responsibilities

• Check guests in and out of the hotel, ensuring a welcoming environment.
• Respond to inquiries and provide information about special activities.

Skills

Customer Relations

Time Management

Conflict Resolution

Adaptability

Education

Two-Year Apprenticeship in Front Desk Operations or Hotel Management

Tools

Microsoft Software

Maestro Software

Job description

Job Description

Posted Monday, February 10, 2025 at 4:00 AM

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats - from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth. With over 60 hotels (and growing!), there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

• Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
• 1 year of experience as a Hotel Front Desk Clerk preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to effectively communicate both verbally and in writing
• High level of proficiency with Microsoft and Maestro software packages

DUTIES:

• Provide a warm, welcoming, and friendly environment
• Responsible for checking guests in and out of the hotel
• Answer various questions from guests and arrange transportation
• Respond to telephone, e-mail, and in-person inquiries
• Book telephone reservations
• Compute bills, collect payment, and make change for guests
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift
• Print updated in-house, arrival, departure, and room status reports every two hours
• Check all unresolved departures
• Ensure front desk is stocked with necessary items
• Write all wake-up call requests and enter on switchboard
• Complete welcome calls
• Clean and tidy front desk area
• Refer inquiries to appropriate individuals or departments
• Present a positive and professional image of the organization
• Provide information about special activities
• Observe and report any security issues

APPLICABLE SKILLS:

• Excellent customer relations
• Time-management skills
• Adaptable to change and able to handle multiple priorities under pressure
• Eager and focused to exceed guest expectations

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and find that working with Northland positively influences your life outside of work.

PERKS:

• Rewards & Recognition
• Team rates from $79 per night, Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities - Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP) - Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

Applications will not be accepted via email or in person.

We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.

**ABSOLUTELY NO PHONE CALLS PLEASE**

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, provincial or local laws.

At Northland Properties, we are committed to building a network of talented professionals who can help provide exceptional hospitality experiences. Explore the exciting career opportunities available at Northland Careers.