Guest Service Agent | Full Time and Part Time

InterContinental Hotels Group; London; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Guest Service Agent to create memorable experiences for guests. This role involves being the first point of contact, delivering exceptional customer service, and ensuring smooth check-in and check-out processes. With opportunities for career growth and a supportive team environment, you will be part of a culture that values diversity and inclusion. Join a global family that prioritizes wellbeing and offers competitive salaries along with various benefits, including staff discounts and training programs. If you thrive in a fast-paced environment and are eager to contribute to a positive guest experience, this is the perfect opportunity for you.

Benefits

Staff discounts on accommodation

Training and development opportunities

Supportive and inclusive team environment

Full uniform provided

Qualifications

• Minimum 6 months experience in a guest services role.
• Strong communication and interpersonal skills required.

Responsibilities

• Manage guest bookings and payments efficiently.
• Ensure a seamless check-in and check-out process.

Skills

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Positive Attitude

Job description

Guest Service Agent | Full Time and Part Time

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, New South Wales, Sydney

Hotel: Sydney Darling Harbour (SYDSH), 58 Bathurst Street, 2000

As a Guest Service Agent, you will be the first point of contact for our guests, delivering exceptional customer service and ensuring a seamless check-in and check-out experience. Whether you’re looking for full-time stability or part-time flexibility, if you have a passion for hospitality and love creating memorable experiences for guests, we’d love to hear from you!

Your responsibilities will include:

• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

• Minimum 6 months experience in a guest services role
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• A positive attitude and passion for delivering exceptional guest experiences
• Flexibility to work a variety of shifts, including mornings, evenings, weekends, and public holidays

What you can expect from us:

• Opportunities for career growth within Crowne Plaza and IHG Hotels & Resorts
• Training and development to enhance your skills
• A supportive and inclusive team environment
• Staff discounts on accommodation, dining, and more

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.