Guest Service Agent

Best Western Plus Fernie; Fernie; Sur place; CAD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Subsidized housing

Healthcare

On-site gym

Staff discounts

Overtime pay

Résumé du poste

Best Western Plus Fernie in Fernie, BC seeks a friendly Guest Service Agent to join our front desk team. You will greet guests, manage reservations, and provide local information with warmth and professionalism.

This role offers subsidized staff housing, comprehensive healthcare, access to an on-site gym, and staff discounts. Weekend and holiday availability is preferred as we operate year-round.

Qualifications

• Previous experience in a guest service or front desk role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle challenging situations calmly and professionally.
• Proficiency with reservation software and office equipment.
• Knowledge of local attractions and services is an asset.
• Availability to work various shifts, including weekends and holidays.

Responsabilités

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel, and change room reservations.
• Provide general information about local attractions and points of interest.
• Investigate and resolve guest complaints and claims.
• Process guest departures, calculate charges, and receive payments.
• Balance cash, complete balance sheets, and prepare cash reports.
• Maintain inventory of vacancies, reservations, and room assignments.
• Follow emergency and safety procedures.
• Perform clerical duties such as faxing, filing, and photocopying.
• Answer phone calls and relay messages promptly.
• Assist guests with special needs and requests.
• Handle wake-up call services.
• Deliver exceptional customer service at all times.

Connaissances

Guest service

Communication

Multitasking

Reservation software

Formation

High School Diploma

Outils

PMS

Description du poste

Discover Fernie, a historic mountain town nestled in the Canadian Rockies since 1898. With year-round outdoor adventures like hiking, biking, skiing, and more, it's a top destination for nature lovers. Join us for the season and enjoy the perks of staff accommodation while you explore all that Fernie, BC has to offer!

We are seeking friendly and team-oriented individuals to assist our Guest Service Team. The ideal candidate will have experience interacting with guests, performing administrative tasks, and contributing to a positive team environment. As a Guest Service Agent, you will play a key role in building and maintaining strong relationships with our guests while working in a high-energy and fun atmosphere.

Please note that we do not offer LMIA or sponsorship opportunities. We are seeking candidates with valid work authorisation in Canada. Thank you!

Key Responsibilities:

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel, and change room reservations.
• Provide general information about local attractions and points of interest.
• Investigate and resolve guest complaints and claims.
• Process guest departures, calculate charges, and receive payments.
• Balance cash, complete balance sheets, and prepare cash reports.
• Maintain inventory of vacancies, reservations, and room assignments.
• Follow emergency and safety procedures.
• Perform clerical duties such as faxing, filing, and photocopying.
• Answer phone calls and relay messages promptly.
• Assist guests with special needs and requests.
• Handle wake-up call services.
• Deliver exceptional customer service at all times.

Qualifications:

• Previous experience in a guest service or front desk role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle challenging situations calmly and professionally.
• Proficiency with reservation software and office equipment.
• Knowledge of local attractions and services is an asset.
• Availability to work various shifts, including weekends and holidays.

If you are passionate about hospitality and enjoy working in a dynamic environment, we would love to hear from you!

Compensation & Benefits:

• Competitive salary, commensurate with experience.
  
• Subsidized housing.
• Comprehensive healthcare, dental
• Access to on-site gym
• Staff discounts at the hotel.
• Overtime pay