Guest Service Agent

InnVest Hotels; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

InnVest Hotels is seeking a Guest Service Representative in Burlington, Ontario. This role involves creating a welcoming atmosphere for guests, managing registrations, and maintaining communication with various hotel departments. Candidates should possess strong guest service skills and be available for flexible shifts, ensuring a high standard of hospitality.

Qualifications

• Excellent written and verbal communication skills in English.
• Demonstrated knowledge of guest service and a desire to exceed guest expectations.
• Availability to work various shifts, including weekends and holidays.

Responsibilities

• Create a welcoming environment for guests.
• Register guests and assign rooms.
• Coordinate guestroom maintenance work with engineering.

Skills

Communication

Organizational skills

Guest service

Education

High school graduate or equivalent

Tools

Computerized systems

Job description

• Pay or shift range: $18.94 CAD to $19.59 CAD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

· Create a welcoming environment for our guests.

· Register guests and assign rooms, accommodating special requests whenever possible.

· Complete pre-registration and blocking of rooms for reservations/guest arrival.

· Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.

· Understand room status and room status tracking.

· Know room locations, types of rooms available, and room rates.

· Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

· Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

· Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.

· Process guest check-outs.

· Post and file all charges to guest, master, and city ledger accounts.

· Work closely with all hotel departments to improve service delivery and efficiency.

· Coordinate guestroom maintenance work with the engineering and maintenance division.

· Report any unusual occurrences or requests to the manager or supervisor.

· Know all safety and emergency procedures, is aware of accident prevention policies.

· Ensure the work environment is tidy and well organized at all times (lobby).

· Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

· Excellent written and verbal communication skills in English.

· Excellent organizational, interpersonal and administration skills.

· Proficient or familiar with computerized systems.

· Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations.

· Present a high degree of professional work ethic and image.

· High school graduate or equivalent.

· Availability to work day, evening and night shifts any day of the week including weekends and holidays.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.