Key Holder / Guest Service Representative / Crafter

Nothing Bundt Cakes; Burlington; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in the cake industry is seeking a Weekend Key Holder to assist with guest service and operations at their Burlington location. This role involves creating a welcoming atmosphere, managing orders, and fulfilling various clerical tasks. Join a fun and rewarding workplace that values creativity and teamwork while contributing to community joy through delicious baked goods. Opportunities for training and career advancement abound in this role.

Benefits

Employee discounts

Annual raises and performance-based raises

Team building outings

Free uniforms

Fun and rewarding work environment

Qualifications

• Ability to follow instructions and strong sense of teamwork.
• Outgoing personality with strong sales ability.
• Good organizational and communication skills.

Responsibilities

• Introduce guests to the bakery and suggest creative solutions.
• Operates POS system accurately and efficiently.
• Keeps retail area clean and coordinated between departments.

Skills

Teamwork

Attention to detail

Outgoing and friendly personality

Good communication skills

Multi-tasking ability

Strong sales ability

Job description

Benefits:

• Company parties
• Employee discounts
• Free uniforms

COMPANY AND CULTURE:
At Nothing Bundt Cakes, the Key Holder assists with opening and closing duties, helps lead Guest Service and helps bridge the gap between frosting and Guest Services by crafting orders. You get to be a part of the joy that our guests experience whenever they enjoy our decorated cakes. In addition, we’ve crafted a place to work that’s fun and rewarding for the creative side of you.

JOB POSITION:
Weekend Key Holder for new operating hours: Sunday 12 pm - 5 pm, some Saturdays, some weekdays as well (potentially 20+ hours). The Key Holder fills in for the Manager and assists in opening and closing duties. The Key Holder creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The Key Holder does side work duties for the Crafting Department, some light cleaning and clerical duties.The Key Holder assists in maintaining the crafting departments and keep it supplied, clean and running efficiently.

RESPONSIBILITIES:

• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter & other departments assigns from time to time
• Coordinate the timing of all orders between Guest Services and Frosting departments.
• Wrap/box all frosted cakes for same-day/next-day orders.
• Follow Crafting Manual to put designs together.
• Keep a ready inventory of pre-made design pieces for walk-in and same-day orders.
• Print and verify the delivery log.
• Track crafting material inventory.
• Make and fluff bows.
• Generate personalized message cards.
• Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station

QUALIFICATIONS:

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs
• Good organizational skills
• Well-developed fine-motor skills
• Good communication skills
• Strong sense of pride in work

PERKS & BENEFITS:

• Annual raises and performance based raises
• We have great operating hours! Monday-Wednesday 9 am-7 pm, Thursday-Friday 8:30 am-7 pm, Saturday 9 am-6 pm, Sunday 12 pm-5 pm
• We observe all major holidays
• Team building outings
• Employee discounts
• We love to celebrate and bring joy to the community
• You will get trained, not only on crafting beautiful, unique cakes, but on growing your career.

Apply now. Joy is the job.